Senior ServiceNow Architect: CMDB/CSDM & ITOM

Akima; Alexandria, Northern (VA, KY); Hybrid; USD 180,000 - 200,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

PTO

Job summary

Suvi, an Akima company, is seeking a Senior ServiceNow Architect to lead CMDB, CSDM, ITOM, and service-model initiatives. You will mature data accuracy, establish standards, and govern integrations across the enterprise architecture to deliver reliable service insights.

The role requires 8+ years in IT architecture with 5+ years in ServiceNow CMDB/CSDM/ITOM, a secret clearance, and strong communication to technical and non-technical audiences. Hybrid work setup is supported.

Qualifications

• Active Secret clearance.

Responsibilities

• Serve as the senior architect for ServiceNow CMDB, CSDM, ITOM, Discovery, Service Mapping, and Service Graph capabilities.
• Assess current-state and target-state CMDB/CSDM maturity and develop roadmaps to advance enterprise data quality, structure, and reliability.
• Establish configuration item (CI) standards, service-modeling patterns, and CMDB governance guardrails.
• Improve CMDB completeness, correctness, compliance, and overall data health through continuous assessment and remediation strategies.
• Design service and application relationship models consistent with CSDM, enterprise architecture requirements, and ServiceNow leading practices.
• Develop and implement Service Mapping strategies, including top-down, bottom-up, and pattern-based mapping.
• Oversee Discovery configuration, schedules, credential management, and data reconciliation rules.
• Integrate authoritative data sources and enterprise systems into the CMDB and Service Graph architecture.
• Establish data ownership, stewardship roles, lifecycle management, and governance practices.
• Define access, controls, and security governance for CMDB, CSDM, and ITOM-related data.
• Support AI readiness by closing CMDB/CSDM and service-model gaps that block planned AI use cases.
• Conduct architecture reviews and ensure all implementations align with platform leading practices and OIG enterprise standards.
• Collaborate with ServiceNow, Government stakeholders, enterprise contractors, and technical teams to coordinate architectural decisions.
• Develop multiyear maturity roadmaps and technical strategies supporting ongoing improvements in CMDB, CSDM, ITOM, and integrated service models.

Skills

CMDB design

CSDM

ITOM

Discovery

Service Mapping

Governance

Data quality

Stakeholder comms

Education

Bachelor’s degree in a technical field

Tools

ServiceNow CMDB

CSDM

ITOM

Job description

Suvi, an Akima company, is seeking a Senior ServiceNow Architect to lead CMDB, CSDM, ITOM, and service-model initiatives. You will mature data accuracy, establish standards, and govern integrations across the enterprise architecture to deliver reliable service insights.

The role requires 8+ years in IT architecture with 5+ years in ServiceNow CMDB/CSDM/ITOM, a secret clearance, and strong communication to technical and non-technical audiences. Hybrid work setup is supported.