Senior ServiceNow Analyst - Secret Clearance

US101 Guidehouse Inc.; San Antonio (TX); Hybrid; USD 92,000 - 153,000; Full time

Benefits offered by this job

Medical, Rx, Dental & Vision Insurance

401(k) Retirement Plan

Parental Leave and Adoption Assistance

Tuition Reimbursement

Employee Referral Program

Mobility Stipend

Job summary

Guidehouse is seeking a ServiceNow lead to drive complex client projects in the federal space from discovery through delivery. You will translate business needs into technical designs, collaborate with development teams to implement and administer ServiceNow apps, and continuously improve solutions by leveraging current platform capabilities.

You will work closely with stakeholders, participate in UAT, and contribute to training and documentation efforts, while staying updated on the latest

Qualifications

• Minimum of 3 years of ServiceNow or similar technology implementation experience.
• Bachelor's degree or equivalent experience.
• Experience with SDLC methodologies, deliverables, and controls.
• Knowledge of ServiceNow Modules and capabilities such as GRC, SPM, and ITSM, as well as App Engine and Scoped Apps.
• Experience with Software Development Lifecycle methodologies, deliverables, and controls.
• Well-rounded technology consulting experience to define requirements, lead client meetings, facilitate UAT, and conduct training.
• Experience working in an Agile environment.

Responsibilities

• Leading ServiceNow projects, including interacting with clients and users to identify and translate functional requirements.
• Collaborating with ServiceNow development teams to design, develop, implement, and administer ServiceNow applications.
• Translating complex business requirements into technical designs and solutions using ServiceNow.
• Supporting ServiceNow projects by capturing current state processes and pain points, and designing future state processes.
• Maintaining frequent engagement with users and stakeholders throughout all phases of the project and development efforts.
• Collaborating with technical teams to develop, configure, and enhance ServiceNow applications.
• Staying current with ServiceNow products, features, and industry trends to drive innovation.
• Conducting technical assessments and providing recommendations for improving existing ServiceNow implementations.
• Building functional work products such as process maps, design documents, and communications.
• Supporting functional product testing and training activities.
• Creating technical and functional documentation for ServiceNow solutions.

Skills

ServiceNow

GRC

SPM

ITSM

App Engine

Scoped Apps

Agile

UAT

Training

Education

Bachelor's degree or equivalent

Tools

ServiceNow Certifications

Job description

Guidehouse is seeking a ServiceNow lead to drive complex client projects in the federal space from discovery through delivery. You will translate business needs into technical designs, collaborate with development teams to implement and administer ServiceNow apps, and continuously improve solutions by leveraging current platform capabilities.

You will work closely with stakeholders, participate in UAT, and contribute to training and documentation efforts, while staying updated on the latest