Senior ServiceNow AI & IT Service Delivery Analyst

Cooper Norcross Health; Camden (NJ); Presencial; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

Cooper Norcross Health in Camden, NJ is seeking a seasoned ServiceNow IT Service Delivery Analyst to administer our ServiceNow platform and drive AI-enabled workflows. You will own roadmaps, implement NowAssist/Otto, and report on SLA metrics while improving ITSM processes and integrations.

The role requires strong communication skills, a customer-service mindset, and the ability to multitask in a fast-paced environment.

Formación

• 6 years minimum relevant clinical, certification, and/or technical experience.
• Experience with ServiceNow platform and NowAssist/Otto.
• Excellent written and verbal communication; strong customer service.

Responsabilidades

• Developing a Roadmap and implementing ServiceNow NowAssist/Otto workflows and integrations.
• Creating and reporting on SLA and AI metrics.
• Improve ITSM platform workflows and integrations; suggest new ones.
• Support day-to-day operations of the platform, including on-call rotation.
• Must communicate build requirements and designs clearly.

Conocimientos

ServiceNow

NowAssist/Otto

SLA metrics

AI workflows

Customer service

Educación

High School Diploma

Herramientas

ServiceNow

Integration Hub

Workflow Data Fabric

Descripción del empleo

Cooper Norcross Health in Camden, NJ is seeking a seasoned ServiceNow IT Service Delivery Analyst to administer our ServiceNow platform and drive AI-enabled workflows. You will own roadmaps, implement NowAssist/Otto, and report on SLA metrics while improving ITSM processes and integrations.

The role requires strong communication skills, a customer-service mindset, and the ability to multitask in a fast-paced environment.