APPLICATION ANALYST III

Cooper Norcross Health; Camden (NJ); On-site; USD 90,000 - 130,000; Full time

Job summary

Cooper Norcross Health in Camden, NJ is seeking a seasoned ServiceNow IT Service Delivery Analyst to administer our ServiceNow platform and drive AI-enabled workflows. You will own roadmaps, implement NowAssist/Otto, and report on SLA metrics while improving ITSM processes and integrations.

The role requires strong communication skills, a customer-service mindset, and the ability to multitask in a fast-paced environment.

Qualifications

• 6 years minimum relevant clinical, certification, and/or technical experience.
• Experience with ServiceNow platform and NowAssist/Otto.
• Excellent written and verbal communication; strong customer service.

Responsibilities

• Developing a Roadmap and implementing ServiceNow NowAssist/Otto workflows and integrations.
• Creating and reporting on SLA and AI metrics.
• Improve ITSM platform workflows and integrations; suggest new ones.
• Support day-to-day operations of the platform, including on-call rotation.
• Must communicate build requirements and designs clearly.

Skills

ServiceNow

NowAssist/Otto

SLA metrics

AI workflows

Customer service

Education

High School Diploma

Tools

ServiceNow

Integration Hub

Workflow Data Fabric

Job description

About Us

Cooper Norcross Health, formerly Cooper University Health Care, is a leading academic health system affiliated with Cooper Norcross Medical School of Rowan University. Headquartered in Camden, New Jersey, Cooper Norcross Health has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings.

About Us

Cooper Norcross Health, formerly Cooper University Health Care, is a leading academic health system affiliated with Cooper Norcross Medical School of Rowan University. Headquartered in Camden, New Jersey, Cooper Norcross Health has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings.

Cooper Norcross Health has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers.

The health system operates MD Anderson Cancer Center at Cooper as well as four hospitals – its 663-bed flagship Cooper Norcross University Hospital in Camden, its 229-bed Cooper Norcross University Hospital Cape Regional in Cape May Court House, Children’s Hospital at Cooper Norcross Health in Camden, and The Recovery Village Cherry Hill at Cooper, a substance abuse rehabilitation and inpatient treatment facility, in partnership with American Recovery Services.

Cooper Norcross University Hospital in Camden is the only Level 1 Trauma Center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report’s Best Hospitals annual survey for eight years.

More than 2.54 million patients visit Cooper Norcross Health facilities annually. Its ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore.

Cooper Norcross Health, a not-for-profit health system, was named one of America’s Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation. Visit CooperHealth.org to learn more.

Short Description

Responsible for enhancing, supporting, and maintaining applications. Coordinates the analysis and development of new functionality. Builds, tests, and implements new functionality, maintenance changes, and fixes.

Short Description

Responsible for enhancing, supporting, and maintaining applications. Coordinates the analysis and development of new functionality. Builds, tests, and implements new functionality, maintenance changes, and fixes.

Responsibilities

Cooper is excited to offer the opportunity for a new team member focused on IT Service Delivery. This role will be key in administering our ServiceNow platform and other Service Delivery systems, maintaining service delivery standards and maintenance, and driving AI innovation within our ServiceNow system. We are looking for a seasoned analyst who would be responsible for:

• Developing a Roadmap and implementing ServiceNow NowAssist/Otto workflows within the system and its integrations.
• Creating and reporting on SLA and AI metrics
• Improve the experience for IT within the ITSM platform, making suggestions that will improve, streamline, or introduce new workflows including integrations with other systems.
• Support day-to-day operations of the platform, including on-call rotation.
• Must haves:
  • Ability to work independently.
  • Ability to communicate effectively.
  • Attention to detail.
  • Experience with ServiceNow platform, specifically NowAssist/Otto would be highly sought.

ServiceNow Certified System Administrator preferred.

Experience Required

6 years minimum relevant clinical, certification, and/or technical experience

5-7 years relevant clinical, certification, and/or technical experience will be considered for those candidates who have a proven track record in the field and handling responsibilities associated with the outlined job responsibilities/summary.

AI Build And Implementation Experience Preferred.

Experience building with ServiceNow’s AI functions including NowAssist/Otto preferred.

Experience with implementing spokes of ServiceNow’s Integration Hub/Workflow Data Fabric preferred.

Education Requirements

High School Diploma or GED required

5-7 years relevant clinical, certification, and/or technical experience will be considered in lieu of degree.

License/Certification Requirements

ServiceNow Certified System Administrator certificate preferred.

Application specific certification/proficiency within 90 days of hire if applicable.

Special Requirements

ServiceNow certification within 90 days of hire if applicable.

Excellent written and verbal communication.

Ability to effectively communicate build requirements, designs, and expectations a must.

Strong customer service skills.

Ability to multitask in high pace work environment.