APPLICATIONS ANALYST II

Cooper Norcross Health; Camden (NJ); On-site; USD 70,000 - 100,000; Full time

Job summary

Cooper Norcross Health in Camden, New Jersey, seeks an IT Service Delivery Analyst to administer the ServiceNow Security Operations module, build dashboards, and manage platform maintenance. The role requires hands-on configuration, strong communication, and the ability to work independently in a fast-paced health-system environment.

You will collaborate with IT and clinical teams, handle on-call rotations, and drive security workflows and integrations to ensure reliable service delivery.

Qualifications

• Experience with ServiceNow, especially Security Operations module.
• ServiceNow Certified System Administrator preferred.
• Ability to work independently and communicate effectively.
• Attention to detail in IT service delivery and stakeholder management.
• Experience with integrations to ServiceNow, including Integration Hub/Workflow Data Fabric desired.

Responsibilities

• Implement and support the Security Operations module of the ServiceNow platform, including supporting integrations.
• Develop dashboards and reporting for SecOps functions.
• Support day-to-day operations of the platform, including on-call rotation.

Skills

Independent work

Communication

Attention to detail

ServiceNow experience

ServiceNow Admin cert preferred

Education

High School Diploma or GED

Bachelor's Degree in Business/Data Analytics/IT/Healthcare

Tools

ServiceNow

Job description

About Us

Cooper Norcross Health, formerly Cooper University Health Care, is a leading academic health system affiliated with Cooper Norcross Medical School of Rowan University. Headquartered in Camden, New Jersey, Cooper Norcross Health has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings.

About Us

Cooper Norcross Health, formerly Cooper University Health Care, is a leading academic health system affiliated with Cooper Norcross Medical School of Rowan University. Headquartered in Camden, New Jersey, Cooper Norcross Health has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings. Cooper Norcross Health has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers. The health system operates MD Anderson Cancer Center at Cooper as well as four hospitals – its 663-bed flagship Cooper Norcross University Hospital in Camden, its 229-bed Cooper Norcross University Hospital Cape Regional in Cape May Court House, Children’s Hospital at Cooper Norcross Health in Camden, and The Recovery Village Cherry Hill at Cooper, a substance abuse rehabilitation and inpatient treatment facility, in partnership with American Recovery Services. Cooper Norcross University Hospital in Camden is the only Level 1 Trauma Center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report’s Best Hospitals annual survey for eight years. More than 2.54 million patients visit Cooper Norcross Health facilities annually. Its ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore. Cooper Norcross Health, a not-for-profit health system, was named one of America’s Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation. Visit CooperHealth.org to learn more.

Short Description

Responsibilities

Cooper is excited to offer the opportunity for a new team member focused on IT Service Delivery. This role will be key in administering our ServiceNow platform and other Service Delivery systems, maintaining service delivery standards and maintenance, and driving implementation and support of our Security Operations module within our ServiceNow system. We are looking for a seasoned analyst who would be responsible for:

• Implement and support the Security Operations module of the ServiceNow platform, including supporting integrations.
• Develop dashboards and reporting appropriate to SecOps functions.
• Support day-to-day operations of the platform, including on-call rotation.
• Must haves:
  • Ability to work independently.
  • Ability to communicate effectively.
  • Attention to detail.
  • Experience with ServiceNow platform, specifically the Security Operations module would be highly sought.
  • ServiceNow Certified System Administrator preferred.

Experience Required

3-5 years relevant clinical, certification, and/or technical experience will be considered for those candidates who have a proven track record in the field and handling responsibilities associated with the outlined job responsibilities/summary.

Experience implementing and maintaining ServiceNow’s Security Operations module preferred.

Experience with implementing spokes of ServiceNow’s Integration Hub/Workflow Data Fabric desired.

Education Requirements

• High School Diploma or GED required
• Bachelors Degree in Business, Data Analytics, Information Technology/Systems, Healthcare Preferred

License/Certification Requirements

• ServiceNow Certified System Administrator certificate preferred
• Application specific certification/proficiency within 90 days of hire if applicable.

Special Requirements

• Excellent written and verbal communication.
• Ability to effectively translate IT terminology and processes with key stakeholders.
• Strong customer service skills.
• Ability to multitask in high pace work environment.