Senior Service Writer & Fleet Operations Lead

Jusczak Repair; Forest Lake (MN); On-site; USD 63,000 - 70,000; Full time

Benefits offered by this job

401(k) with 3% employer match

Health insurance with 50% employer paid premiums

Dental, Vision, and Life insurance covered by employer

PTO / Paid holidays

Opportunities for growth and leadership development

Job summary

Jusczak Repair in Forest Lake, MN is seeking a Lead Service Writer to join their family-owned truck and trailer repair shop. The ideal candidate will be the main contact for customers, ensuring effective communication and coordination between all parties involved in the repair process.

This role requires knowledge of the trucking industry and excellent customer service skills. A competitive salary of $63,000 to $70,000 annually based on experience is offered, along with benefits including health insurance, a 401(k), and opportunities for professional growth.

Qualifications

• Knowledge of heavy-duty trucks and trailers highly desired.
• Strong communication skills for customer interaction.
• Ability to multitask in a busy environment.

Responsibilities

• Greet customers professionally in person and over the phone.
• Open and manage repair orders with accurate information.
• Coordinate workflow between technicians and management.

Skills

Knowledge of heavy-duty trucks, trailers, and diesel repair

Strong communication and customer service skills

Ability to multitask and stay organized

Basic computer skills

Education

High school diploma or equivalent

Job description

Jusczak Repair in Forest Lake, MN is seeking a Lead Service Writer to join their family-owned truck and trailer repair shop. The ideal candidate will be the main contact for customers, ensuring effective communication and coordination between all parties involved in the repair process.

This role requires knowledge of the trucking industry and excellent customer service skills. A competitive salary of $63,000 to $70,000 annually based on experience is offered, along with benefits including health insurance, a 401(k), and opportunities for professional growth.