Lead Auto Service Writer - Fleet Solutions Leader

Master's Transportation; Kansas City (MO); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Generous Paid Leave and 12 Paid Holidays

Competitive health insurance, dental, vision

401(k) with company match

Investment in Employee Development

Job summary

Master's Transportation in Kansas City is seeking a Lead Service Writer responsible for being the primary liaison between customers and the service department. You will ensure vehicle concerns are assessed and communicated effectively. Additionally, you will manage repair orders and guide other Service Writers to maintain service quality.

The ideal candidate should have 3-5 years of Service Writer experience, strong communication, and organizational skills, as well as proficiency in computer systems. Benefits include generous leave, health insurance, and a 401(k) plan.

Qualifications

• 3-5 years of Service Writer experience required.
• Able to read and follow written and verbal instructions.

Responsibilities

• Engage with customers to assess and document service concerns.
• Explain service options and repair recommendations.
• Create and manage work orders for service requests.
• Keep customers informed about service progress and updates.

Skills

Technical Skills

Communication Skills

Organizational skills

Detail oriented

Leadership

Education

High School diploma or GED

Bachelor’s degree in business, sales, or a related field

Tools

Proficiency with computer software and hardware

Job description

Master's Transportation in Kansas City is seeking a Lead Service Writer responsible for being the primary liaison between customers and the service department. You will ensure vehicle concerns are assessed and communicated effectively. Additionally, you will manage repair orders and guide other Service Writers to maintain service quality.

The ideal candidate should have 3-5 years of Service Writer experience, strong communication, and organizational skills, as well as proficiency in computer systems. Benefits include generous leave, health insurance, and a 401(k) plan.