Service Shop Lead Technician - Heavy Duty Vehicles

Cogent Analytics; Aston Township (PA); On-site; USD 55,000 - 62,000; Full time

Job summary

Cogent Analytics seeks a Heavy-Duty Diesel Service Shop Lead to run a satellite repair location focused on dedicated fleet maintenance. You will diagnose repairs, guide technicians, and optimize daily shop flow for front-loaded cement mixers and tri-axle dump trucks.

The role requires hands-on leadership, experience with Cummins/PACCAR diagnostics, and a schedule roughly 7:30 AM to 5:30 PM with some flexibility.

Qualifications

• Must have valid Class A driver's license (preferred)
• Experience in heavy-duty diesel repair and diagnosing complex mechanical/electrical issues
• Prior leadership or shop management experience preferred
• Strong knowledge of heavy-duty diagnostics including Cummins and PACCAR systems
• Familiarity with diagnostic platforms such as Snap-on, JPRO, or equivalents
• Ability to manage workflow, technicians, and shop productivity in a fast-paced environment
• Strong organizational and communication skills
• Must be able to pass drug and alcohol screenings
• Valid driver's license required
• Standard schedule roughly 7:30 AM - 5:30 PM with flexibility

Responsibilities

• Manage day-to-day operations of the satellite shop and maintain two active technicians
• Provide hands-on leadership by diagnosing repair needs and assisting technicians
• Coordinate the daily shop schedule and workflow for efficient service operations
• Monitor technician productivity and shop performance to meet labor hour benchmarks
• Maintain quality control standards and ensure work meets company and industry expectations
• Utilize OEM diagnostic platforms and tools (Cummins, PACCAR, Snap-on, JPRO)
• Manage inventory levels and organize tools and equipment
• Order parts as required to complete service orders and maintain workflow
• Communicate regularly with leadership on shop performance and improvement opportunities

Skills

Heavy-duty repair

Leadership/Shop management

Workflow management

Communication skills

Dependability

Tools

Cummins diagnostics

PACCAR diagnostics

Snap-on

JPRO

Job description

Our client is a family-owned and operated truck and trailer repair shop specializing in dedicated fleet maintenance, with a focus on the car hauling industry. They are fully equipped to handle all aspects of heavy-duty repair, offering top-tier diagnostic tools and a professional, supportive work environment.

Our client is seeking a qualified Heavy-Duty Diesel Service Shop Lead to lead operations at a satellite repair facility specializing in dedicated fleet maintenance. This role requires a hands-on leader with the ability to diagnose required repairs and assist technicians in completing service orders while ensuring efficient shop operations. The facility consists of a two-bay shop that operates with a team of two technicians and a manager when fully staffed. The shop primarily services front-loaded cement mixers and tri-axle dump trucks, while also handling a wide range of heavy-duty repair work across the commercial truck industry.

Responsibilities:

• Manage day-to-day operations of the satellite shop location and maintain a fully staffed team of two active technicians.
• Provide hands-on leadership by diagnosing repair needs and assisting technicians with the completion of service orders when necessary.
• Coordinate the daily shop schedule and workflow to ensure efficient service operations.
• Monitor technician productivity and shop performance to meet company benchmarks for labor hours and billed service time.
• Maintain quality control standards and ensure all work meets company and industry expectations.
• Utilize OEM diagnostic platforms and industry-standard tools, including Cummins and PACCAR diagnostic systems, as well as Snap-on, JPRO, and other required diagnostic equipment.
• Manage shop inventory levels and maintain organization of tools and equipment.
• Order special-order parts as required to complete service orders and maintain workflow.
• Communicate regularly with company leadership regarding shop performance, operational updates, and improvement opportunities.

Qualifications:

• Valid Class A driver's license (Preferred)
• Previous experience in heavy-duty diesel repair, with the ability to diagnose and assist with complex mechanical and electrical issues.
• Prior leadership or shop management experience preferred.
• Strong knowledge of heavy-duty truck diagnostics, including experience with OEM diagnostic software such as Cummins and PACCAR systems.
• Familiarity with industry diagnostic platforms such as Snap-on, JPRO, or equivalent tools.
• Ability to manage workflow, technicians, and shop productivity in a fast-paced service environment.
• Strong organizational and communication skills.
• Valid driver's license required.
• Ability to consistently arrive on time and maintain a reliable work schedule.
• Willingness to work a standard schedule of approximately 7:30 AM - 5:30 PM, with flexibility as operational needs require.
• Must be able to pass random and incident-based drug and alcohol screenings in accordance with company policies.

$40 - $45 an hour