Senior Operations Associate, Robot - DoorDash Dot

DoorDash; Mesa (AZ); On-site; USD 85,000 - 100,000; Full time

Job summary

DoorDash Labs in Mesa, AZ is seeking a Senior Operations Associate to lead a dynamic operations team focused on autonomy. The role manages a PM shift (2:30–12:30 AM MST) supporting autonomous testing and bringing technology from ideation to commercialization onsite at the Mesa hub, with occasional duties in Chandler and Tempe.

You will coordinate with cross-functional teams, escalate issues, balance safety with business needs, and act as an expert on our autonomous platform, driving metrics and

Qualifications

• 4+ years of experience in autonomous operations or related field.
• Experience leading an operationally efficient team through multiple product phases.
• Experience in cross-functional initiatives in a fast-moving environment.

Responsibilities

• Manage a component of our operations
• Communicate status updates to stakeholders with timely issue escalation
• Serve as escalation path for field issues, onsite presence as needed
• Balance business needs, costs, and safety with an approach of 'and not either or'
• Be an expert in autonomous technology and track changes
• Strive to push metrics and contribute personally

Skills

Analytical mindset

Cross-functional collaboration

Communication

Problem-solving

Tools

JIRA

SQL

G Suite

Job description

About the Team

DoorDash Labs is an independent team within DoorDash. We are hiring a Senior Operations Associate to lead a team of operators executing against autonomy goals. If you have a passion for applying robotics solutions to a service loved by millions, we want to talk to you!

About the Role

We are looking for a driven senior operations associate excited about managing a dynamic operations team leading the forefront of delivery technology. You will manage a PM shift (2:30–12:30 AM MST) of our operations team supporting autonomous testing, bringing autonomous technology from ideation to commercialization. You will report to an Associate Operations Manager or Operations Manager on our robotics team in DoorDash Labs. This job is 100% onsite at our Operations Hub in Mesa, AZ, with some duties in Chandler and Tempe, AZ.

Key Responsibilities

• Manage a component of our operations
• Effectively communicate status updates to key stakeholders, including timely identification and escalation/resolution of issues
• Serve as an escalation path for issues in the field, including incidents and onsite presence depending on severity
• Maintain an "and not either or" attitude when balancing business needs, costs, and safety
• Be an expert in our autonomous technology and help track and convey changes to it
• Strive to push metrics and add to them personally

Qualifications

• 4+ years of experience (preferably in the autonomous industry or with strong interest)
• Managed an operationally efficient team through multiple product phases
• A proven track record of operating in cross‑functional initiatives and succeeding in a complex and fast‑moving environment
• An analytical mindset and can deliver actionable recommendations out of complex situations; proficiency in gSuite, JIRA and SQL is preferred but not essential

Legal Statements

Statement of Non-Discrimination
In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on protected categories, we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply.

Equal Employment Opportunity
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Accommodations
If you need any accommodations, please inform your recruiting contact upon initial connection.