Technician Lead, Labs - Bay Area

DoorDash USA; San Jose (CA); On-site; USD 5,207,000 - 7,646,000; Full time

Benefits offered by this job

401(k) plan with employer matching

16 weeks of paid parental leave

wellness benefits

commuter benefits match

paid time off and paid sick leave in •

medical, dental, and vision benefits

11 paid holidays

disability and basic life insurance

family-forming assistance

mental health program

Job summary

DoorDash Labs, an independent team within DoorDash, seeks a Technician Lead to bridge high-level engineering goals with day-to-day shop floor execution. This player-coach role is 90-95% hands-on, performing advanced diagnostics and repairs while ensuring daily output and uptime targets.

You will report to the Operations Manager, Service Operations, and work on-site across Fremont, San Jose, and Sunnyvale. The role emphasizes safety, documentation, and data-driven maintenance decisions in a

Qualifications

• 3-5 years of service work experience.
• Drive to help build and implement scalable solutions.
• Excellent communication and documentation skills.
• Prior experience in vehicle or fleet service.
• Leading or training team members is a major plus.
• Strong experience in work order management systems.
• Valid U.S. drivers license required, and a successful completion of MVR required.

Responsibilities

• Lead the team to hit fleet uptime and repair goals while personally executing the most complex robotic diagnostics.
• Perform advanced repairs, including component-level troubleshooting and fixes on intricate electrical systems, control units, and associated hardware, with minimal supervision.
• Act as the process owner for the service center, creating and refining workflows that improve repair accuracy and shop efficiency.
• Provide a high level of dependability and accuracy in all technical documentation and shift handovers, setting the 'Gold Standard' for the technician team.
• Lead medium-to-high complexity projects tied directly to fleet uptime and reliability key results from start to finish.
• Serve as the primary DRI for troubleshooting systemic hardware issues and escalating critical bottlenecks to engineering.
• Communicate clear success metrics for maintenance projects, designate tasks to appropriate team members, and remove roadblocks to keep timelines on track.
• Translate high-level key results into daily shift tasks, providing feedback to leadership on fleet health trends, wins, and challenges.
• Use data-driven analysis and critical thinking to resolve systemic fleet issues, moving beyond "one-off" fixes to document creative, scalable solutions.

Skills

Service work experience

Fleet service background

Communication skills

Work order management

Driver's license (US)

Job description

DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you!

About the Role

As the Technician Lead, you will bridge the gap between high-level engineering goals and day-to-day shop floor execution. This is a "Player-Coach" role: you will spend 90-95% of your day as a hands-on contributor, executing high-level diagnostics and repairs alongside the team. You are responsible for ensuring the shift meets its daily output goals and uptime key results. While your primary focus is technical execution, you serve as the first point of escalation for the team and help ensure every technician is working efficiently and safely. You report to the Operations Manager, Service Operations, in our DoorDash Labs organization. This is an on-site role with expectations of 100% in-office work in the Bay Area, CA. This is across our locations in Fremont, San Jose, and Sunnyvale.

You’re excited about this opportunity because you will…

• Lead the team to hit fleet uptime and repair goals while personally executing the most complex robotic diagnostics
• Perform advanced repairs, including component-level troubleshooting and fixes on intricate electrical systems, control units, and associated hardware, with minimal supervision
• Act as the process owner for the service center, creating and refining workflows that improve repair accuracy and shop efficiency
• Provide a high level of dependability and accuracy in all technical documentation and shift handovers, setting the "Gold Standard" for the technician team
• Lead medium-to-high complexity projects tied directly to fleet uptime and reliability key results from start to finish
• Serve as the primary DRI for troubleshooting systemic hardware issues and escalating critical bottlenecks to engineering
• Communicate clear success metrics for maintenance projects, designate tasks to appropriate team members, and remove roadblocks to keep timelines on track
• Translate high-level key results into daily shift tasks, providing feedback to leadership on fleet health trends, wins, and challenges
• Use data-driven analysis and critical thinking to resolve systemic fleet issues, moving beyond "one-off" fixes to document creative, scalable solutions

We’re excited about you because you have…

• 3-5 years of service work experience
• Drive to help build and implement scalable solutions
• Excellent communication and documentation skills
• Prior experience in vehicle or fleet service. Leading or training team members is a major plus
• Strong experience in work order management systems, ensuring accuracy and timeliness of work order completion
• Valid U.S. drivers license required, and a successful completion of MVR required

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• wellness benefits
• commuter benefits match
• paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
• medical, dental, and vision benefits
• 11 paid holidays
• disability and basic life insurance
• family-forming assistance
• mental health program, among others

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$37.80 - $55.50 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.