Associate Operations Manager, Service Operations, Labs

DoorDash; Sunnyvale, San Jose, Dublin (CA, CA, CA); On-site; USD 101,400 - 149,000; Full time

Benefits offered by this job

401(k) plan with employer matching

16 weeks of paid parental leave

Wellness benefits

Commuter benefits match

Paid time off and paid sick leave

Medical, dental, and vision benefits

11 paid holidays

Disability and basic life insurance

Family‑forming assistance

Mental health program

Job summary

DoorDash Labs seeks a Senior Service Operations Lead for the Bay Area, overseeing technicians to maximize uptime and support fleet utilization. You’ll report to the Operations Manager, Service, and work on-site in the Bay Area, CA. Prior leadership of field teams and strong KPI discipline are required.

Valid U.S. driver’s license and MVR check are required. The role includes equity opportunities and a compensation package with a starting salary in the stated range.

Qualifications

• 6+ years in service operations, field service, or technical operations.
• 2+ years leading service technicians or field teams, with ownership of performance and execution.
• Strong experience with work order systems and operational KPIs (MTTR, MTBF, throughput, SLA).
• Comfortable operating in fast-paced, ambiguous environments and driving results through others.
• Experience scaling operations, launching new markets, or supporting infrastructure buildouts.
• Experience in robotics, autonomous systems, electric vehicles, aircraft, or similar complex systems (preferred).
• Mobile/field service background (preferred).
• Familiarity with service platforms like MaintainX, JIRA, or similar (preferred).
• Exposure to technical environments (diagnostics, APIs, scripting, Python, GitHub) (nice to have).
• Believe in 1% improvement every day.

Responsibilities

• Foster a safety-first approach to all things Service.
• Lead a team of new and experienced technicians to maximize uptime of all Operations assets.
• Work with Service Engineering on identified tooling/jig needs with field deployments of new platforms.
• Track technician productivity to ensure we are good stewards, maximizing our limited resources.
• Ensure adherence to Service SOPs, including Work Order and Parts flow and management at the local level.
• Coordinate the development of Service Technicians in supporting a career path within DoorDash Labs.
• Track KPIs and explain variances.
• Maintain accountability and uptime of all tools and equipment to support Service Operations.
• You may flex to nights or weekends to oversee and spot check the team and support the operation.

Skills

Service operations

Team leadership

Operational KPIs

Fast-paced environments

Scaling operations

Robotics/automation context (preferred

Mobile/field service background (pref)

Diagnostics/APIs/Python basics (nice)

Education

n/a

Tools

MaintainX

JIRA

Job description

About the Team

DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last‑mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you!

About the Role

You will lead the Service Operations team for the Bay Area market at DoorDash Labs. You will lead experienced and new technicians to maximize uptime and support our overall fleet utilization goals. You will report to the Operations Manager, Service in our DoorDash Labs organization. You must be located in the Bay Area, CA, and this is an on‑site role with a 100% in‑office expectation.

Responsibilities

• Foster a safety‑first approach to all things Service
• Lead a team of new and experienced technicians to maximize uptime of all Operations assets
• Work with Service Engineering on identified tooling/jig needs with field deployments of new platforms
• Track technician productivity to ensure we are good stewards, maximizing our limited resources
• Ensure adherence to Service SOPs, including Work Order and Parts flow and management at the local level
• Coordinate the development of Service Technicians in supporting a career path within DoorDash Labs
• Track KPIs and explain variances
• Maintain accountability and uptime of all tools and equipment to support Service Operations
• You may flex to nights or weekends to oversee and spot check the team and support the operation

Candidate Profile

• 6+ years in service operations, field service, or technical operations
• 2+ years leading service technicians or field teams, with ownership of performance and execution
• Strong experience with work order systems and operational KPIs (MTTR, MTBF, throughput, SLA)
• Comfortable operating in fast‑paced, ambiguous environments and driving results through others
• Experience scaling operations, launching new markets, or supporting infrastructure buildouts
• Experience in robotics, autonomous systems, electric vehicles, aircraft, or similar complex systems (preferred)
• Mobile/field service background (preferred)
• Familiarity with service platforms like MaintainX, JIRA, or similar (preferred)
• Exposure to technical environments (diagnostics, APIs, scripting, Python, GitHub) (nice to have)
• Believe in 1% improvement every day

Valid U.S. driver’s license required and a successful completion of MVR required.

Compensation

The starting salary will fall within the range of $101,400 to $149,000 USD and is determined based on job‑related factors, including skills, experience, qualifications, work location, and market conditions. The base salary is localized according to employee work location and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants.

Benefits

DoorDash offers a comprehensive benefits package to regular employees, including a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws, medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family‑forming assistance, and a mental health program.

Paid time off: For salaried roles, flexible paid time off/vacation, plus 80 hours of paid sick time per year. For hourly roles, vacation and paid sick time accrue at specified rates.

To learn more about our benefits, visit our careers page.