Service Technician, Service Operations, Labs (AM Shift) - DoorDash Dot

DoorDash USA; Mesa (AZ); On-site; USD 40,000 - 55,000; Full time

Job summary

DoorDash USA is hiring a Service Technician for their Mesa, Arizona team. The role involves diagnostics, maintenance, and repair of robotic systems and electric bicycles.

Successful candidates will enjoy working in a dynamic environment focused on robotics. A commitment to safety and quality service ensures our fleet remains operational. Candidates with service experience will thrive in this role.

Qualifications

• 1+ year of service work experience.
• Curiosity and inclination for all things mechanical and repair.
• Strong communication and documentation skills.

Responsibilities

• Perform standard and intermediate Service Technician tasks.
• Repair common faults in robotic platforms and electric bicycles.
• Document all diagnostic steps and repair actions in the service management system.

Skills

Service work experience

Mechanical and repair curiosity

Communication skills

Tools

JIRA

MaintainX

Job description

Service Technician, Service Operations, Labs (AM Shift)

About the Team

DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last‑mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you!

About the Role

You will be a valuable and developing member of the Service Operations team at DoorDash Labs. You will build on your existing technical skills to perform diagnostic, maintenance, and repair work to keep our robot fleet and electric bicycles operating at peak performance, supporting our fleet utilization goals. You will work closely with Senior Service Technicians and your manager to expand your troubleshooting skills, gain deeper familiarity with our systems, and progressively take on more complex repairs.

This is an on‑site role with expectations of 100% in‑office presence in Mesa, AZ. This position is available on the AM shift (7:00 AM – 3:30 PM), five days per week, including at least one weekend day.

You’re excited about this opportunity because you will…

• Perform standard and intermediate Service Technician tasks with growing independence, including service and upkeep of robotic systems and electric bicycles.
• Repair common faults in robotic platforms, modular components, electric bicycle drivetrains, and support vehicles using established troubleshooting procedures.
• Assist with complex or unusual faults alongside senior or lead technicians to learn advanced diagnostic methods for both robotic systems and e‑bikes.
• Complete repairs on electrical systems, control units, battery packs, and hardware under guidance, with opportunities to develop toward independent advanced repairs.
• Use and interpret technical manuals, schematics, and diagnostic flowcharts to guide your work, applying these resources to both robot and electric bicycle service tasks.
• Document all diagnostic steps, repair actions, and component failures in the service management system to maintain accurate records and support fleet readiness.
• Learn from and collaborate with experienced technicians, accepting mentorship and applying feedback to improve your skills across multiple vehicle types.
• Follow preventive maintenance schedules and procedures to reduce downtime and extend the life of fleet equipment, including battery care for both robots and e‑bikes.

We operate 7 days a week, 16 hrs a day to support Robot Operations. During training, you will be on a temporary schedule until your on‑the‑job training is completed over a few weeks. Once training is complete, you will move to your permanent shift assignment. To ensure you can plan accordingly, permanent shift reassignments are provided with at least two weeks' notice.

We’re excited about you because you have…

• 1+ year of service work experience
• Curiosity and an inclination for all things mechanical and repair
• Strong communication and documentation skills
• Prior experience in vehicle, bicycle, or fleet service (especially for electric or autonomous vehicles), robotics, or aircraft is a major plus
• Experience with JIRA, MaintainX, and other service tools and systems is a major plus
• Valid U.S. drivers license required and a successful completion of MVR required

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non‑Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non‑binary or gender non‑conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently‑abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non‑discrimination.

Statement of Non‑Discrimination: Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.