Field Service Technician - Commercial Security Systems

Tech Systems Inc. (TSi); Milwaukee (WI); On-site; USD 40,000 - 60,000; Full time

Job summary

Tech Systems Inc. (TSi) is seeking a Field Service Technician in Milwaukee, WI, responsible for maintaining and installing various security systems, ensuring compliance with company standards.

Ideal candidates must have a high school diploma, two years of experience in security systems, networking skills, and exceptional customer service abilities. The role involves physical activity and on-site work.

Qualifications

• At least two years experience in commercial security systems installation or service.
• Valid driver’s license with a clean driving record.
• Ability to work independently and manage multiple projects.

Responsibilities

• Handle service calls and restore system functionality.
• Install and maintain security systems according to standards.
• Communicate with Customer Service about progress and issues.

Skills

Networking skills

Customer service

Project management

Critical thinking

Organizational skills

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Smartsheet

Job description

Overview

The Field Service Technician is responsible for handling all tasks within their assigned area to repair, maintain, and install security systems. This includes but is not limited to access control, video security, intrusion, alarm, infant protection, and intercom systems.

Responsibilities

• Responds to all service calls within their assigned area within guaranteed response times and with the objective of restoring system functionality.
• Properly installs systems according to Tech Systems Installation Standards.
• Reads and interprets blueprints and schematics.
• Ensures all tasks are handled properly in accordance with Tech Systems’ policies and procedures.
• Identifies manufacturer revisions, upgrades, and installs independently.
• Communicates with Customer Service Representative regarding status, progress, and resolution of all assigned tasks. Updates tickets in service and project tracking system.
• Accurately accounts for company inventory and resources in their possession.
• Performs system preventive maintenance inspections according to policy and procedures.
• Assists with other technical support issues, as needed.
• Attends to additional duties as assigned by the Regional Manager or executive staff of Tech Systems.

Minimum Qualifications

• Education: High School Diploma or equivalent.
• Experience: At least two (2) years prior work experience in commercial security systems installation or service.
• Must have networking skills and 1 year experience programming access and video systems.
• Knowledge, Skills & Competencies:
  • Possess minimum factory and/or internal security system certifications to work independently.
  • Basic computer skills, including working knowledge of Microsoft Word, Excel, and Outlook; Smartsheet and IT skills with understanding of best practices for IP systems.
  • Excellent customer service skills with a sense of urgency.
  • Strong ability to manage multiple projects simultaneously.
  • Strong critical thinking and problem-resolution skills.
  • Detail-oriented with excellent organizational skills.
  • Ability to work accurately, efficiently, and independently; proficient with all systems installed in the service area.
  • Observance of all safety regulations; able to work in a safe and cautious manner.
  • Excellent verbal and written communication skills.
  • Strong time management skills with ability to meet deadlines.
  • Strong interpersonal skills to interact effectively with Tech Systems staff, vendors, customers, and to build teams of employees.
• Driver:
  • Must have a valid driver’s license and a clean driving record, satisfactory to Tech Systems’ automobile insurance carrier.

Physical Demands and Working Conditions

Job duties are performed at client sites. The position requires regular physical activity, including walking, standing, sitting, climbing, stooping, and lifting objects up to 50 pounds; occasionally lifting objects heavier than 50 pounds. Activities may involve exposure to hazards such as electricity and electrical wiring. The job requires driving and travel as needed.