Distribution Service Strategy Business Architect Senior Consultant I

allstate; Illinois; Remote; USD 75,000 - 126,000; Full time

Benefits offered by this job

Laptop and equipment provided

Connectivity reimbursement for home/te

Job summary

Allstate Insurance Company is hiring an individual contributor-level Business Architect Sr. Consultant I within the Sales and Distribution team.

This role uses AI-enabled research to assess service journeys and processes, translating findings into clear outputs to support the Service Simplification strategy. The candidate will partner with business, technology, data, operations, and user experience stakeholders to document current and future states, develop recommendations, and advance customer

Qualifications

• 4 year Bachelor’s degree preferred.
• 3+ years of experience preferred.
• Insurance business acumen preferred.

Responsibilities

• Build knowledge of Service Simplification, business strategy, operating models, customer and agent service journeys, and enabling technologies to guide analysis and recommendations.
• Use approved AI tools and analytical methods to synthesize qualitative and quantitative inputs, identify patterns and root causes, and surface unmet service, process, and experience needs.
• Analyze customer and agent journeys; process flows; operational data; feedback; and research to identify friction, manual work, duplication, failure demand, and opportunities for simplification.
• Develop AI-assisted research plans, prompts, and repeatable analysis approaches that improve the speed, consistency, and depth of discovery while validating outputs for accuracy, relevance, bias, and appropriate use.
• Translate analysis into clear artifacts: including insight summaries, current-state assessments, opportunity areas, journey or process findings, and supporting evidence—that enable strong problem statement creation.
• Partner with business, technology, data, operations, and user experience stakeholders to validate needs, clarify business outcomes, and frame solution options that advance the Service Simplification strategy.
• Identify dependencies, constraints, risks, and impacts across people, process, experience, data, and technology to inform prioritization and solutioning decisions.
• Create concise, audience-ready narratives and visual documentation that connect evidence, service needs, problem statements, and potential outcomes for decision-makers.
• Maintain traceability from source inputs and analysis through identified needs, problem statements, recommendations, and solution concepts.
• Contribute reusable AI-enabled analysis practices, templates, and knowledge assets that strengthen the team’s ability to consistently identify and communicate Service Simplification opportunities.

Skills

Analytical Thinking

Collaboration

Communication

Problem Solving

Process Improvements

Stakeholder Engagement

Strategic Thinking

Education

Bachelor's degree

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Allstate Insurance Company is hiring an individual contributor-level Business Architect Sr. Consultant I within the Sales and Distribution business team. This role will leverage AI-enabled research, analytics, and productivity tools to assess service journeys, processes, operational data, and stakeholder feedback; identify priority service, process, and experience needs; and translate findings into clear, evidence-based outputs. These insights will support problem statement development, opportunity framing, and cross-functional solutioning aligned to the Service Simplification strategy.

The selected individual will partner with business, technology, data, and user experience stakeholders to document current and future states, develop recommendations, and help advance solutions that simplify service for customers and agents. Success in this role requires strong analytical thinking, insurance business acumen, responsible use of AI tools, clear communication, and effective collaboration.

Key Responsibilities

• Build knowledge of Service Simplification, business strategy, operating models, customer and agent service journeys, and enabling technologies to guide analysis and recommendations.
• Use approved AI tools and analytical methods to synthesize qualitative and quantitative inputs, identify patterns and root causes, and surface unmet service, process, and experience needs.
• Analyze customer and agent journeys; process flows; operational data; feedback; and research to identify friction, manual work, duplication, failure demand, and opportunities for simplification.
• Develop AI-assisted research plans, prompts, and repeatable analysis approaches that improve the speed, consistency, and depth of discovery while validating outputs for accuracy, relevance, bias, and appropriate use.
• Translate analysis into clear artifacts: including insight summaries, current-state assessments, opportunity areas, journey or process findings, and supporting evidence—that enable strong problem statement creation.
• Partner with business, technology, data, operations, and user experience stakeholders to validate needs, clarify business outcomes, and frame solution options that advance the Service Simplification strategy.
• Identify dependencies, constraints, risks, and impacts across people, process, experience, data, and technology to inform prioritization and solutioning decisions.
• Create concise, audience-ready narratives and visual documentation that connect evidence, service needs, problem statements, and potential outcomes for decision-makers.
• Maintain traceability from source inputs and analysis through identified needs, problem statements, recommendations, and solution concepts.
• Contribute reusable AI-enabled analysis practices, templates, and knowledge assets that strengthen the team’s ability to consistently identify and communicate Service Simplification opportunities.

Education

• 4 year Bachelors Degree (Preferred)

Experience

• 3 or more years of experience (Preferred)
• Insurance business acumen (Preferred)
• Ability to manage projects
• Ability to analyze data (Preferred)

Functional skills:

• Strategic thinking
• Problem solving
• Story telling with data
• Consultative/collaboration skills

Education & Experience (in lieu)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Skills

Analytical Thinking, Collaboration, Communication, Problem Solving, Process Improvements, Stakeholder Engagement, Strategic Thinking

Compensation

Compensation offered for this role is 75,100.00 - 126,325.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

To help create a more personal and engaging experience, we ask that you join with your camera on if your interview is virtual. Please also have a Valid Photo Identification available at the start of your interview. If you require any accommodations or have questions ahead of your interview please reach out to your recruiter.

Note: Internal candidates are only asked to join on video; a Valid Photo Identification is not needed for the interview.