Senior Service Strategy & Analytics Lead

LG Electronics Customer Service (LGEAI); Huntsville (AL); On-site; USD 110,000 - 115,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with company match

Paid time off

Job summary

LG Electronics seeks a data-driven Manager, Service Strategy & Analytics to shape nationwide service strategy using AI, data science, and advanced analytics. You will analyze service performance, identify trends, and translate insights into actions for senior leaders.

Collaboration across operations, customer experience, tech, and finance is essential. The role requires 6+ years in analytics or strategy, a business degree, and strong SQL/Python skills with Excel dashboards.

Qualifications

• Bachelor's degree in Business, Economics, Data Science or related field.
• MBA or advanced degree is a plus.
• 6+ years in data analytics, business strategy, or operations planning.
• Advanced Excel and executive dashboarding experience.
• Proven cross-functional project leadership and stakeholder influence.
• Strong communication and presentation skills for senior leaders.

Responsibilities

• Lead data- and AI-driven strategic initiatives to improve service ops.
• Mentor analysts; build forecasting models and strategic dashboards.
• Drive AI adoption to speed decision making and improve quality.
• Partner with Field Service, Customer Care, HR, Finance for priorities.
• Own executive reporting and planning models; ensure clarity.
• Present analyses and recommendations to senior leadership.
• Drive continuous improvement from strategy to execution with metrics.

Skills

Excel expertise

Dashboard building

Executive reporting

Cross-functional leadership

Strategic thinking

Communication skills

SQL

Python

AI/ML tools

Cloud familiarity

Education

Bachelor's degree in Business/Economics/Data Science

MBA or advanced degree a plus

Tools

SQL

Python

Excel

AI/ML tools

Cloud platforms

Job description

LG Electronics seeks a data-driven Manager, Service Strategy & Analytics to shape nationwide service strategy using AI, data science, and advanced analytics. You will analyze service performance, identify trends, and translate insights into actions for senior leaders.

Collaboration across operations, customer experience, tech, and finance is essential. The role requires 6+ years in analytics or strategy, a business degree, and strong SQL/Python skills with Excel dashboards.