AI-Driven Service Strategy Manager

LG Electronics USA; Huntsville (AL); On-site; USD 110,000 - 115,000; Full time

Benefits offered by this job

No-cost health insurance

401(k) with company match

Generous PTO

Job summary

LG Electronics USA is seeking an analytically minded Manager, Service Strategy & Analytics to shape the future of our service strategy nationwide. You will leverage data science and AI to support strategic decisions, collaborate across operations, customer care, technology, and leadership, and translate insights into actionable plans.

The ideal candidate leads with strong analytics, communicates clearly to executives, and drives efficiency and service quality improvements that align with

Qualifications

• Bachelor's degree in Business, Economics, Data Science, or related field; MBA or advanced degree a plus.
• 6+ years of experience in data analytics, business strategy, or operations planning, including leading projects or managing a team.
• Advanced proficiency in Excel and experience building executive dashboards/reporting.
• Proven ability to lead cross-functional projects and influence senior stakeholders.
• Strong strategic thinking, analytical, and problem-solving skills.
• Excellent communication and presentation skills with experience presenting to senior leadership.

Responsibilities

• Lead data- and AI-driven strategic initiatives to improve service operations and customer experience.
• Manage and mentor analysts building forecasting models, dashboards, and reporting tools.
• Champion adoption of AI and automation across analytics and planning processes.
• Partner with Field Service, Customer Care, HR, and Finance to identify priorities and turn insights into plans.
• Own executive-level reporting and planning models with accuracy and relevance.
• Present analysis and recommendations to senior leadership with measurable impact.
• Drive continuous improvement from design to execution with clear success metrics.

Skills

Data analytics

Cross-functional leadership

Executive dashboards

Strategic thinking

Communication

Education

Bachelor's degree in Business, Economics, Data Science, or related field

Tools

SQL

Python

AI/ML tools

Cloud platforms (GCP/AWS/Azure)

Job description

LG Electronics USA is seeking an analytically minded Manager, Service Strategy & Analytics to shape the future of our service strategy nationwide. You will leverage data science and AI to support strategic decisions, collaborate across operations, customer care, technology, and leadership, and translate insights into actionable plans.

The ideal candidate leads with strong analytics, communicates clearly to executives, and drives efficiency and service quality improvements that align with