AI-Powered Service Strategy Analyst

Lgelectronics; Huntsville (AL); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

No-cost health premiums for you and 1+

401(k) with company matching

Generous paid time off

Performance-based incentives

Mental health resources

Parental leave

Life and disability insurance

Job summary

LG Electronics’ Service organization seeks a data-driven Service Strategy & Analytics Analyst to modernize how we understand, measure, and improve the customer service experience. You will leverage AI-powered analytics, automation, and predictive modeling to transform raw data into insights and strategic recommendations.

You will identify trends, evaluate service performance, and develop data-driven solutions to improve efficiency, service quality, and the customer experience, collaborating with

Qualifications

• Bachelor's degree in a related field
• 2+ years in data analysis, business analytics, or strategic planning
• Advanced proficiency in Microsoft Excel (VLOOKUP, Pivot Tables, formulas)
• Experience building reports/dashboards using BI tools (Tableau, Power BI, Google Data Studio)
• Interest in or hands-on experience applying AI tools to analytics or automation work
• Strong analytical and problem-solving skills, with ability to translate data into insights
• Excellent written/verbal communication skills

Responsibilities

• Analyze large-scale service operations data to uncover trends, root causes, and improvement opportunities across the customer service journey
• Build and maintain AI-assisted dashboards and automated reporting tools that reduce manual work and surface insights faster
• Apply predictive analytics and forecasting techniques (e.g., workforce/capacity forecasting, demand trends) to support proactive decision-making
• Explore and pilot AI/ML and generative AI tools to automate data preparation, reporting, and pattern detection
• Prepare business review materials, forecasts, and planning models that translate complex data into clear recommendations for leadership
• Partner with cross-functional teams (Field Service, HR, Finance, Customer Care) to design and implement data-driven strategic initiatives
• Continuously improve data pipelines and reporting processes to increase accuracy, speed, and scalability

Skills

Analytical thinking

Communication

Problem solving

Team collaboration

Education

Bachelor's degree in Business, Economics, Data Science, Statistics, or related field

Tools

Tableau

Power BI

Google Data Studio

SQL

Python

AI/ML tools

Job description

LG Electronics’ Service organization seeks a data-driven Service Strategy & Analytics Analyst to modernize how we understand, measure, and improve the customer service experience. You will leverage AI-powered analytics, automation, and predictive modeling to transform raw data into insights and strategic recommendations.

You will identify trends, evaluate service performance, and develop data-driven solutions to improve efficiency, service quality, and the customer experience, collaborating with