Senior Service Solutions Strategist

Loftware; Portsmouth (NH); Hybrid; GBP 70,000 - 90,000; Full time

Job summary

Loftware in Reading, UK is seeking a Senior Service Solutions Analyst to shape service offerings, translate customer requirements into SOWs, and support complex enterprise opportunities.

You will lead discovery, develop delivery estimates, and partner with sales and delivery teams to build value-based proposals while aligning scope with delivery realities. Travel as needed; a Bachelor's in related field; PMP/ITIL a plus; 5+ years in professional services.

Qualifications

• 5+ years of experience in professional services solutioning, solution consulting, delivery management, or a related customer-facing role in enterprise software/SaaS.
• Demonstrated experience scoping and documenting services engagements, including SOW development, assumptions/dependencies, and change control.
• Ability to estimate effort and translate requirements into phased delivery plans; familiarity with Agile, Waterfall, or hybrid methodologies.
• Strong analytical and problem-solving skills; synthesize inputs from technical and business stakeholders into clear recommendations.
• Excellent written and verbal communication skills; present services solutions and influence decisions with senior stakeholders.
• Comfort working cross-functionally with Sales, Solution Consultants, Delivery, Product, and Engineering; manage multiple priorities in a deadline-driven environment.
• Experience applying modern sales methodologies (value selling, consultative selling, solution selling) to discovery and proposal development.
• Willingness and ability to travel to a limited extent.
• Bachelor-level degree in related field; professional certifications (PMP, ITIL, Agile) are a plus.

Responsibilities

• Lead discovery with prospects/customers to understand business objectives, current-state processes, constraints, and success criteria.
• Translate requirements into a services solution approach (phases, deliverables, assumptions, dependencies, and acceptance criteria).
• Develop effort estimates and resource models in partnership with Delivery Managers and Technical Consultants; document risks and mitigations.
• Draft and refine Statements of Work (SOWs) and supporting proposal content to ensure clarity, completeness, and alignment with commercial and delivery standards.
• Make scope boundaries explicit (in-scope/out-of-scope), including customer responsibilities, readiness items, required environments, integrations, and change control.
• Support services pricing and packaging discussions, balancing feasibility and profitability while maximizing customer value.
• Partner with Account Executives and Solution Consultants on services strategy, proposal positioning, and customer presentations.
• Participate in late-stage deal cycles to address scope questions, negotiate deliverables, and manage expectations for time-to-value.
• Maintain services pipeline hygiene by updating scoping artifacts, assumptions, and approvals in a timely manner.
• Coordinate Sales-to-Delivery handoffs so project teams receive complete scope context and supporting documentation.
• Analyze variances between sold scope and delivered outcomes, and recommend improvements to templates, estimating guidelines, and scoping playbooks.
• Contribute to standardizing services offerings, accelerators, and best practices to increase quality, predictability, and scalability.
• Communicate complex technical and delivery concepts clearly to diverse audiences.
• Build trusted relationships across Sales, Services, Product, and Engineering to remove blockers and improve customer experience.

Skills

Stakeholder management

SOW development

Delivery planning

Analytical thinking

Communication

Education

Bachelor's degree in Business Information Systems, Engineering, Supply Chain, or related field

Job description

Loftware in Reading, UK is seeking a Senior Service Solutions Analyst to shape service offerings, translate customer requirements into SOWs, and support complex enterprise opportunities.

You will lead discovery, develop delivery estimates, and partner with sales and delivery teams to build value-based proposals while aligning scope with delivery realities. Travel as needed; a Bachelor's in related field; PMP/ITIL a plus; 5+ years in professional services.