Senior Service Operations & RMA Analyst

Sandisk; Irvine (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Sandisk in Irvine, CA is seeking a Lead Service Operations Analyst to drive day-to-day reverse logistics, monitor metrics, and lead continuous improvement initiatives to enhance warranty handling, customer satisfaction, and operational efficiency.

You will analyze return and RMA data, train regional service centers, develop new processes, and create dashboards to track performance, inventory health, and service levels, collaborating across teams.

Qualifications

• Degree in Business, Administration, or related. Masters would be an advantage.
• 3 to 5+ years of experience in Supply Chain and/or Reverse Logistics.
• Strong knowledge of ERP and CRM systems (e.g., SAP and Salesforce).
• Ability to work in a fast-paced and changeable environment while maintaining quality of work.
• Electronics Industry Knowledge.
• Strong Written and Verbal Communication.
• Advanced understanding of MS Excel, MS Outlook (Copilot would be an advantage).
• Excellent reading, writing and speaking skills in English.
• Requires excellent communication and organization skills.
• High attention to detail with strong execution discipline
• Good team player and able to work autonomously.

Responsibilities

• Ensure products are exchanged and returned in accordance with warranty policies, while maintaining high levels of customer satisfaction.
• Analyse return, RMA, and customer service metrics to identify trends, determine root causes, and implement actions to improve customer experience and reduce return rates.
• Support the onboarding and training of regional Service Centres to provide local RMA processing capabilities.
• Develop and improve processes to meet customer-specific RMA requirements.
• Monitor customer complaints and operational issues, driving corrective actions to prevent recurrence.
• Audit internal teams and external service providers to ensure compliance with operational standards and service level agreements.
• Compile and analyse inventory reports, including inventory levels, discrepancies, and performance metrics.
• Forecast replacement inventory requirements to support warranty fulfilment.
• Support the implementation of new systems, processes, and user training.
• Create reports and dashboards to track RMA performance, inventory health, service levels, and continuous improvement initiatives.

Skills

Supply chain

Communication

Attention to detail

Autonomous

Team player

Education

Bachelor's degree in Business/Administration

Masters preferred

Tools

SAP

Salesforce

MS Excel

MS Outlook

Job description

Sandisk in Irvine, CA is seeking a Lead Service Operations Analyst to drive day-to-day reverse logistics, monitor metrics, and lead continuous improvement initiatives to enhance warranty handling, customer satisfaction, and operational efficiency.

You will analyze return and RMA data, train regional service centers, develop new processes, and create dashboards to track performance, inventory health, and service levels, collaborating across teams.