Lead Sales Operations Analyst RMA

Sandisk; Irvine (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Sandisk in Irvine, CA is seeking a Lead Service Operations Analyst to drive day-to-day reverse logistics, monitor metrics, and lead continuous improvement initiatives to enhance warranty handling, customer satisfaction, and operational efficiency.

You will analyze return and RMA data, train regional service centers, develop new processes, and create dashboards to track performance, inventory health, and service levels, collaborating across teams.

Qualifications

• Degree in Business, Administration, or related. Masters would be an advantage.
• 3 to 5+ years of experience in Supply Chain and/or Reverse Logistics.
• Strong knowledge of ERP and CRM systems (e.g., SAP and Salesforce).
• Ability to work in a fast-paced and changeable environment while maintaining quality of work.
• Electronics Industry Knowledge.
• Strong Written and Verbal Communication.
• Advanced understanding of MS Excel, MS Outlook (Copilot would be an advantage).
• Excellent reading, writing and speaking skills in English.
• Requires excellent communication and organization skills.
• High attention to detail with strong execution discipline
• Good team player and able to work autonomously.

Responsibilities

• Ensure products are exchanged and returned in accordance with warranty policies, while maintaining high levels of customer satisfaction.
• Analyse return, RMA, and customer service metrics to identify trends, determine root causes, and implement actions to improve customer experience and reduce return rates.
• Support the onboarding and training of regional Service Centres to provide local RMA processing capabilities.
• Develop and improve processes to meet customer-specific RMA requirements.
• Monitor customer complaints and operational issues, driving corrective actions to prevent recurrence.
• Audit internal teams and external service providers to ensure compliance with operational standards and service level agreements.
• Compile and analyse inventory reports, including inventory levels, discrepancies, and performance metrics.
• Forecast replacement inventory requirements to support warranty fulfilment.
• Support the implementation of new systems, processes, and user training.
• Create reports and dashboards to track RMA performance, inventory health, service levels, and continuous improvement initiatives.

Skills

Supply chain

Communication

Attention to detail

Autonomous

Team player

Education

Bachelor's degree in Business/Administration

Masters preferred

Tools

SAP

Salesforce

MS Excel

MS Outlook

Job description

Sandisk understands how people and businesses consume data and we relentlessly innovate to deliver solutions that enable today’s needs and tomorrow’s next big ideas. With a rich history of groundbreaking innovations in Flash and advanced memory technologies, our solutions have become the beating heart of the digital world we’re living in and that we have the power to shape.

Sandisk meets people and businesses at the intersection of their aspirations and the moment, enabling them to keep moving and pushing possibility forward. We do this through the balance of our powerhouse manufacturing capabilities and our industry-leading portfolio of products that are recognized globally for innovation, performance and quality.

Sandisk has two facilities recognized by the World Economic Forum as part of the Global Lighthouse Network for advanced 4IR innovations. These facilities were also recognized as Sustainability Lighthouses for breakthroughs in efficient operations. With our global reach, we ensure the global supply chain has access to the Flash memory it needs to keep our world moving forward.

Description

We are seeking a highly driven Lead Service Operations Analyst to support the day-to-day execution, monitoring, and continuous improvement of Sandisk reverse logistics processes. This role will help ensure strong performance, quality, compliance, and customer satisfaction. The ideal candidate combines strong customer service and reverse logistics skills with a continuous improvement mindset, problem solving, collaboration, and structured methodologies to deliver measurable business impact.

Essential Duties And Responsibilities

• Ensure products are exchanged and returned in accordance with warranty policies, while maintaining high levels of customer satisfaction.
• Analyse return, RMA, and customer service metrics to identify trends, determine root causes, and implement actions to improve customer experience and reduce return rates.
• Support the onboarding and training of regional Service Centres to provide local RMA processing capabilities.
• Develop and improve processes to meet customer-specific RMA requirements.
• Monitor customer complaints and operational issues, driving corrective actions to prevent recurrence.
• Audit internal teams and external service providers to ensure compliance with operational standards and service level agreements.
• Compile and analyse inventory reports, including inventory levels, discrepancies, and performance metrics.
• Forecast replacement inventory requirements to support warranty fulfilment.
• Support the implementation of new systems, processes, and user training.
• Create reports and dashboards to track RMA performance, inventory health, service levels, and continuous improvement initiatives.

Qualifications

• Degree in Business, Administration, or related. Masters would be an advantage
• 3 to 5+ years of experience in Supply Chain and /or Reverse Logistics.
• Strong knowledge of ERP and CRM systems (e.g., SAP and Salesforce).
• Ability to work in a fast-paced and changeable environment while maintaining quality of work.
• Electronics Industry Knowledge.
• Strong Written and Verbal Communication
• Advanced understanding of MS Excel, MS Outlook (Copilot would be an advantage)
• Excellent reading, writing and speaking skills in English.
• Requires excellent communication and organization skills.
• High attention to detail with strong execution discipline
• Good team player and able to work autonomously.

Additional Information

Sandisk is committed to providing equal opportunities to all applicants and employees and will not discriminate based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the Equal Employment Opportunity is the Law poster.

Sandisk thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Sandisk is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [e-mail] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.