Senior Data Analyst, Customer Support Transformation

Sandisk; California (MO); In loco; USD 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

Sandisk is seeking an experienced data analyst to transform customer support data into actionable insights that drive digital strategy across the global organization.

You will collect and interpret data from multiple sources, develop dashboards and reports, and partner with program managers and IT to translate findings into measurable improvements in self-service, containment, and customer experience.

Competenze

• BA/BS or Equivalent Experience.
• 5-10 years in data analysis for consumer facing digital strategy solutions.

Mansioni

• Analyze customer support operations data to support digital transformation initiatives.
• Develop dashboards, recurring reports, and ad hoc analyses that measure self-service performance and customer experience.
• Translate data findings into clear insights, recommendations, and action plans for stakeholders.

Conoscenze

Data analysis

Communication

Data storytelling

Project tracking

Influence without authority

Adobe Analytics

Tableau

Formazione

BA/BS or Equivalent

Strumenti

Adobe Analytics

Tableau

Descrizione del lavoro

Sandisk is seeking an experienced data analyst to transform customer support data into actionable insights that drive digital strategy across the global organization.

You will collect and interpret data from multiple sources, develop dashboards and reports, and partner with program managers and IT to translate findings into measurable improvements in self-service, containment, and customer experience.