Senior Service Operations Manager - Heavy Equipment

standard equipment; Elmhurst (IL); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health Insurance

Vacation & Personal Days

401(k) Employer Matching

Job summary

Joe Johnson Equipment (JJE) is seeking a hands-on Service Manager to lead the Service team, drive day-to-day operations, and strengthen customer relationships to boost service growth in the region.

The role requires 3+ years as a Service Manager in heavy equipment, strong mechanical and electrical knowledge, and the ability to manage a union workforce while ensuring safety and efficiency in service delivery.

Qualifications

• 3+ years’ experience as a Service Manager in Heavy, Industrial or Agricultural equipment.
• Strong mechanical expertise with knowledge of repair processes.
• Technical knowledge of hydraulic & electrical systems.
• Previous responsibility for a Service P&L and experience in a unionized workforce.
• Experience developing and implementing sound business plans and managing resources.
• Strong customer service and communication skills.

Responsibilities

• Own Service Department P&L, ensuring revenue, profitability, expense goals are met.
• Oversee day-to-day Service operations, scheduling, quality, productivity, and customer satisfaction.
• Promote a strong safety culture and ensure compliance with policies, procedures, and regulations.
• Supervise employees in a union environment per collective agreements.
• Coordinate training and development to enhance technical knowledge.
• Review workloads, delegate tasks, and optimize resources.
• Maintain service facility safety, repairs and improvements.
• Foster customer relationships to support retention and growth.

Skills

Service leadership

Union environment management

Customer relations

Strategic planning

Problem solving

Organizational skills

Education

High School Diploma

Diesel mechanic certification/associates degree asset

Tools

Repair order software

MS Office (Outlook, Excel)

Job description

Joe Johnson Equipment (JJE) is seeking a hands-on Service Manager to lead the Service team, drive day-to-day operations, and strengthen customer relationships to boost service growth in the region.

The role requires 3+ years as a Service Manager in heavy equipment, strong mechanical and electrical knowledge, and the ability to manage a union workforce while ensuring safety and efficiency in service delivery.