Senior Service Manager – Heavy Equipment & Tech Team

Pros Mechanics Inc.; Levittown (NY); On-site; USD 105,000 - 150,000; Full time

Benefits offered by this job

Medical insurance

Life insurance

401(k) retirement plan with 5%Employer

Paid time off

Paid holidays

Job summary

Pros Mechanics Inc. in Levittown, NY seeks an experienced Service Manager to oversee service operations for construction and aerial lift equipment. You will lead technicians, manage schedules and ensure safety, quality, and customer satisfaction.

The role focuses on improving productivity, controlling costs, and delivering reliable service with strong communication to customers and internal teams.

Qualifications

• Experience leading a service department for heavy equipment or related industries.
• Strong knowledge of maintenance, diagnostics, and repair processes.
• Proven ability to lead, motivate, and develop technicians.

Responsibilities

• Oversee daily service department operations for construction and aerial equipment.
• Supervise and develop technicians and mechanics.
• Coordinate workflow, repairs, parts, and estimates to meet deadlines.
• Monitor productivity, quality, and department performance.
• Provide technical guidance on hydraulic, electrical, and diesel systems.
• Communicate with customers about service needs and costs.
• Maintain service records and performance reports.
• Support recruitment and training of staff.

Skills

Equipment maintenance

Diagnostics

Team leadership

Customer service

Safety compliance

Resource planning

Communication

Budgeting

Problem solving

CMMS

Tools

CMMS

ERP systems

Job description

Pros Mechanics Inc. in Levittown, NY seeks an experienced Service Manager to oversee service operations for construction and aerial lift equipment. You will lead technicians, manage schedules and ensure safety, quality, and customer satisfaction.

The role focuses on improving productivity, controlling costs, and delivering reliable service with strong communication to customers and internal teams.