Senior Service Operations Leader

Accurate Forklift Inc; Santa Rosa (CA); In loco; USD 90.000 - 115.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k)

401(k) matching

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

Descrizione del lavoro

Accurate Forklift Inc. in Santa Rosa, CA is seeking a strategic Service Manager to lead our service department and enhance operational efficiency while ensuring the highest level of customer satisfaction. The role demands strong leadership, collaboration, and clear communication with staff, customers, and vendors.

The position combines leadership, technical knowledge, and accountability for service staff performance, with an emphasis on driving continuous improvement across operations.

Competenze

• 5+ years of experience in service operations or field-related work.
• Strong leadership and interpersonal skills with the ability to motivate staff.
• Experience implementing best practices and driving change in a service operation.

Mansioni

• Oversee the operations of the service department to ensure efficiency and customer satisfaction.
• Lead and develop service staff, mediate conflicts, and communicate with staff, customers and vendors.
• Collaborate with other departments to optimize service performance and reliability.

Conoscenze

Leadership

Customer service

Communication

Mechanical knowledge

Data/computer knowledge

Descrizione del lavoro

Accurate Forklift Inc. in Santa Rosa, CA is seeking a strategic Service Manager to lead our service department and enhance operational efficiency while ensuring the highest level of customer satisfaction. The role demands strong leadership, collaboration, and clear communication with staff, customers, and vendors.

The position combines leadership, technical knowledge, and accountability for service staff performance, with an emphasis on driving continuous improvement across operations.