Service Manager

Rentix Solutions; Northborough (MA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Dental insurance

Vision insurance

Short and Long Term Disability

Life insurance

Paid time off

Job summary

Rentix Solutions in the United States is seeking a Service Manager to lead the service department, oversee shop and field operations, and drive customer satisfaction. You will manage maintenance, repairs, and inspections, while directing technicians and controlling costs.

The role requires strong leadership and industry knowledge. As a Service Manager, you will be the primary contact for customers, provide estimates, and ensure safety and compliance with OSHA and DOT.

Qualifications

• High school diploma or equivalent required.
• Five (5) or more years of experience in a heavy equipment, truck, or industrial service environment, including supervisory or management experience.
• Proficiency with computer systems, diagnostic software, and Microsoft Office.
• Working knowledge of diesel, hydraulic, electrical, and mechanical systems.
• Experience troubleshooting heavy equipment and truck systems preferred.
• Class B CDL preferred.
• Strong leadership, communication, organizational, and customer service skills.

Responsibilities

• Manage daily shop and field service operations, including inspections, maintenance, and repairs.
• Prioritize and schedule work orders to maximize technician productivity.
• Serve as primary contact for service customers; provide estimates and status updates.
• Lead, coach, and evaluate service technicians; conduct performance reviews.
• Monitor profitability, labor utilization, and operating expenses; enforce safety policies.
• Ensure compliance with OSHA, DOT, and company safety policies.

Skills

Leadership

Customer service

Communication

Organizational skills

Diesel systems

Hydraulic systems

Electrical systems

Mechanical systems

Diagnostic software

Microsoft Office

Education

High school diploma or equivalent

Tools

Diagnostic software

Microsoft Office

Class B CDL

Job description

Rentix Solutions is a newly formed organization created through the merger of Jack Doheny Companies (JDC) and Vacuum Truck Rentals (VTR). Together, we are proud to be one of the nation’s leading specialty equipment rental providers, supporting customers across the water and sewer, electric utility, and environmental markets. As Rentix Solutions continues to grow, we are bringing together the experience, expertise, and strong customer relationships of both organizations to build an even stronger future.Position SummaryThe Service Manager is responsible for the overall performance of the service department, including daily operations, profitability, customer satisfaction, employee supervision, and equipment maintenance. This position provides leadership to service technicians, ensures equipment is serviced safely and efficiently, and drives operational excellence while supporting the branch's overall business objectives.Service OperationsManage daily shop and field service operations, including equipment inspections, diagnostics, maintenance, and repairs.Prioritize and schedule work orders to maximize technician productivity, equipment availability, and turnaround time.Serve as the primary point of contact for service customers by providing estimates, communicating repair status, resolving concerns, and ensuring a high level of customer satisfaction.Maintain accurate service records, warranty claims, labor estimates, and compliance with company processes.Oversee fleet maintenance, preventive maintenance programs, and equipment readiness to minimize downtime.Ensure shop supplies, tools, and equipment are maintained and available to support efficient operations.Assist technicians with troubleshooting complex mechanical, hydraulic, and electrical issues when needed.Leadership & Team DevelopmentLead, supervise, coach, train, and evaluate service technicians and shop personnel.Assign work, monitor performance, and provide technical guidance to ensure quality workmanship.Conduct performance reviews and promote employee development and continuous improvement.Foster a culture of safety, accountability, teamwork, and professionalism.Customer ServiceBuild strong relationships with customers by ensuring timely communication and quality repairs.Handle customer questions and resolve service-related issues promptly and professionally.Support the sales and rental teams with technical expertise and equipment knowledge.Operations & Financial ManagementMonitor department productivity, profitability, labor utilization, and operating expenses.Control expenses while maintaining quality repairs and efficient service operations.Maintain a clean, organized, and professional service facility.Support branch goals by driving operational efficiency and continuous process improvement.Safety & ComplianceEnsure compliance with OSHA, DOT, and company safety policies and procedures.Promote safe work practices and maintain a safe, organized work environment.Ensure technicians follow manufacturer specifications and company service standards.Oversee preventive maintenance programs to maximize equipment life and reduce downtime.QualificationsHigh school diploma or equivalent required.Five (5) or more years of experience in a heavy equipment, truck, or industrial service environment, including supervisory or management experience.Strong leadership, communication, organizational, and customer service skills.Working knowledge of diesel, hydraulic, electrical, and mechanical systems.Experience troubleshooting heavy equipment and truck systems preferred.Proficiency with computer systems, diagnostic software, and Microsoft Office.Class B CDL preferred.Benefits:401(k)401(k) matchingHealth insuranceDental insuranceShort and Long Term Disability insuranceVision insuranceLife insurancePaid time offRentix Solutions: The Way We WorkContinuously seek innovative ways to improve branch performance and customer satisfaction.Foster teamwork, accountability, and open communication.Lead with integrity, professionalism, and respect.Promote a safe work environment and ensure compliance with company policies and regulatory requirements.Deliver exceptional service to both internal and external customers.Rentix Solutions is an Equal Opportunity Employer