Senior Service Manager – Commercial Roofing Growth Leader

Pacific Islands Construction; Kailua (HI); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

HSA or FSA options

401(k) with company match

Paid time off and paid holidays

Company vehicle or vehicle allowance

Cell phone and laptop/tablet

Life and disability insurance

Training, certification, and dev

Employee assistance program

Relocation assistance

Fuel card, expense reimbursement

Job summary

Pacific Islands Construction seeks a Senior Service Manager to lead the commercial roofing service department, overseeing service operations from dispatch to closeout. You will manage technicians and service staff, coordinate repairs and preventive maintenance work, monitor job performance, and help ensure outstanding customer service.

You will play a key role in growing recurring service revenue, improving department efficiency, and maintaining high standards for safety, quality, and

Qualifications

• 7+ years of commercial roofing experience, including service and repair operations.
• 3+ years of leadership experience in service, operations, or field management.
• Strong knowledge of roofing system types and inspection documentation.
• Valid driver's license with acceptable driving record.

Responsibilities

• Lead the daily operations of the commercial roofing service department from dispatch to closeout.
• Manage technicians, foremen, and service staff; oversee repairs and preventive maintenance.
• Monitor job performance, profitability, and safety compliance; coach team members.

Skills

Commercial roofing experience

Leadership experience

Tools

ERP

CRM

Mobile field service platforms

Job description

Pacific Islands Construction seeks a Senior Service Manager to lead the commercial roofing service department, overseeing service operations from dispatch to closeout. You will manage technicians and service staff, coordinate repairs and preventive maintenance work, monitor job performance, and help ensure outstanding customer service.

You will play a key role in growing recurring service revenue, improving department efficiency, and maintaining high standards for safety, quality, and