Senior Service Manager

Landry's, Inc.; Omaha (NE); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Training program

Career development

Employee discounts on dining, retail,?

Health benefit plans

Dental, vision, life, STD, FSA and 401

Paid time off

Monthly discretionary bonus potential

Job summary

Landry's, Inc. in Omaha, United States, is seeking an experienced restaurant leader to drive operations at a high-volume property. You will oversee shifts, coach staff, and ensure consistent food quality and guest satisfaction.

The role emphasizes cost control, financial reporting, and staff development, with a focus on delivering exceptional guest experiences. A robust benefits package, training, and growth opportunities are available.

Qualifications

• 2+ years of senior level management experience in a full-service, high-volume dining establishment.
• Extensive front of house knowledge; Advanced knowledge of financial aspects.
• Strong interpersonal and conflict resolution skills.
• Stable and progressive work history; strong work ethic.

Responsibilities

• Adhere to company standards and service levels to increase sales and minimize costs.
• Assist the General Manager with invoices, reporting, and payroll-related duties per policy.
• Maintain professional restaurant image, cleanliness, uniforms, and appearance standards.

Skills

Front of house

Financial knowledge

Interpersonal skills

Conflict resolution

Work ethic

Leadership experience

Job description

Overview

Benefits

• Extensive and well-rounded training program
• Continued career development and growth opportunities
• Generous employee discounts on dining, retail, amusements, and hotels
• Multiple health benefit plans to suit your needs
• Dental, vision, voluntary life, short term disability, flexible spending accounts and 401 (k)
• Paid time off
• Monthly discretionary bonus potential

Responsibilities

• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor costs
• Assist the General Manager in ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures
• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards
• Ensure positive guest service in all areas. Investigate and respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests
• Manage shifts which include daily decision making, scheduling, planning while ensuring consistent high quality of food preparation and service
• Provide direction to employees regarding operations and procedural issues while developing employees by providing ongoing feedback, establish performance expectations and by conducting performance reviews

Qualifications

• At least 2+ yearsof senior level management experience in a full-service, high-volume dining establishment

• Extensive front of house knowledge; Advanced knowledge of financial aspects
• Strong interpersonal and conflict resolution skills
• Stable and progressive work history; Strong work ethic

EOE

Pay Range

USD $70,000.00 - USD $80,000.00 /Yr.