Senior Service Management Analyst

TECHNOLOGY PARTNERS INC; United States; Remote; Full time

Job summary

A leading company is seeking a Senior Service Management Analyst to enhance global processes related to IT asset management. The role involves overseeing IT assets, problem resolution, and vendor management, requiring 3+ years of experience. Candidates must be authorized to work in the U.S. without sponsorship.

Qualifications

• 3+ years of experience in asset management.
• Must work independently and reside in the Central Time Zone.
• Authorized to work in the U.S. without sponsorship.

Responsibilities

• Oversee IT assets throughout their lifecycle including forecasting and procurement.
• Collaborate with procurement vendors on asset acquisition and disposal.
• Resolve moderately complex asset management issues.

Skills

Problem-Solving

Time Management

Detail-Oriented

Communication

Relationship Management

Tools

Microsoft Excel

Job description

Technology Partners is currently seeking a talented Senior Service Management Analyst.

Do you have experience with IT asset management, forecasting, procurement, and inventory management?

Let us help you make your next big career move a reality!

What You Will Be Doing:
The Senior Service Management Analyst monitors adherence to best practices and global processes from internal customers and senior management. This position assists with leading the development, enhancement, and implementation of global processes and procedures. The Service Management Analyst Senior coordinates the receiving, tracking, and documentation of all requests in support of IT global processes. This role emphasizes managing the organization's IT hardware assets and maintaining vendor relationships associated with these asset accounts. This position also provides instruction and guidance to less senior team members on new tasks and assignments.

Key Responsibilities:

• Oversee IT assets throughout their lifecycle, including forecasting, procurement, and inventory management.
• Investigate, analyze, identify, and resolve problems, issues, or conditions related to asset management and governance.
• Collaborate closely with procurement vendors to assist in asset acquisition, replacement, and disposal.
• Forecast and maintain inventory necessary for IT projects and BAU operations.
• Focus daily on operational and tactical activities.
• Leverage advanced knowledge of professional concepts and company objectives to creatively and effectively resolve a variety of moderately complex issues.
• Escalate complex issues; resolve moderately complex issues; recommend potential solutions; follow established escalation procedures.
• Prepare and deliver informal and formal presentations to the team, department, and other IT teams.
• Assist in developing standards, processes, and procedures for the department.
• Operate with minimal instruction on daily tasks and general guidance for new assignments.

Required Skills & Experience:

• Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future.
• 3+ years of experience with asset management.
• Experience with Microsoft Excel.
• Must be able to work independently and reside in a state within the Central Time Zone.
• Detail-oriented with strong problem-solving and time-management skills.
• Must be committed to incorporating security into all decisions and daily job responsibilities.

Desired Skills & Experience:

• Excellent communication skills.
• Excellent at building and maintaining relationships across IT.

Pay:$32.90 - $47.00 / hr.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to provide sponsorship at this time or accept candidates who would require a corp-to-corp agreement.

If this position sounds like you,WE SHOULD TALK!

Your better future is ready, and we want to put the right tools in your hands to get you there. Let's go!

Keywords:Service Management Analyst, IT Asset Management, ITAM, Hardware Lifecycle Management, Inventory Management, Procurement, Vendor Management, IT Governance

Looking for more opportunities with Technology Partners? Check outtechnologypartners.net/jobs!

All offers of employment at Technology Partners are contingent upon clear results of a thorough background check and drug screening that meet corresponding laws and regulations at the city, state and federal level.

Pay ranges are influenced by candidate qualifications, experience, and role specifics, with the actual rate determined considering skills, market conditions, and are subject to change by the employer; pay negotiations follow all state and federal legal guidelines.