Senior Service Leader & Mentor — Elevate Auto Care

Sunroad Auto; San Diego (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Sunroad Auto in San Diego, CA seeks a Service Advisor III for Kearny Mesa Ford/Kia. This role leads a team of service advisors, addresses advanced customer inquiries, and coordinates with technicians to ensure efficient service operations.

The ideal candidate has strong customer service skills, deep automotive knowledge, and a track record of guiding junior advisors while upholding high standards of professionalism and accuracy in service documentation.

Qualifications

• 5 years of experience as an automotive service advisor or similar role.
• California driver's license with valid record; must obtain CA license within 30 days of hire.

Responsibilities

• Serve as a senior point of contact for customers and ensure high professionalism.
• Handle escalated customer concerns and provide effective resolutions.
• Guide Service Advisors I and II on complex issues and technical inquiries.
• Demonstrate advanced knowledge of automotive systems and repairs for customers and technicians.
• Stay updated on manufacturer bulletins, recalls and service procedures.

Skills

Customer service

Leadership

Communication

Automotive knowledge

Diagnostics guidance

Job description

Sunroad Auto in San Diego, CA seeks a Service Advisor III for Kearny Mesa Ford/Kia. This role leads a team of service advisors, addresses advanced customer inquiries, and coordinates with technicians to ensure efficient service operations.

The ideal candidate has strong customer service skills, deep automotive knowledge, and a track record of guiding junior advisors while upholding high standards of professionalism and accuracy in service documentation.