Senior Service Lead — Automotive Team

Colonial Group; Rockland (ME); On-site; USD 65,000 - 90,000; Full time

Job summary

VIP Automotive in Rockland, ME seeks a Service Manager II to support the Service Manager and lead a team in delivering exceptional customer experiences. You will ensure safety, schedule the team, and uphold VIP programs and standards.

This role involves developing staff, managing operations across all hours, enforcing ethics and compliance, and coordinating with management to meet performance goals. Two-year college or equivalent experience preferred; ASE certifications encouraged; valid

Qualifications

• Knowledge of safety policies and regulations; adherence to codes and procedures.
• Carry out duties of Assistant Manager.
• Learn VIP processes to lead an extraordinary team.
• Schedule team to cover all hours; supervise and coach staff.
• Communicate effectively with team and management; participate in meetings.
• Ensure facility/equipment readiness and maintenance; maintain a clean service area.

Responsibilities

• -support the Service Manager to achieve targets and service standards.
• Lead team development and coach for performance and safety.
• Maintain workplace safety as a top priority and ensure regulatory compliance.
• Coordinate training and LMS/ASE credentials for staff.
• Oversee scheduling, dispatch, and customer communication.

Skills

People management

Communication

Analytical thinking

Time management

Automotive service knowledge

Leadership

Education

Two-year college or technical school program recommended

Two years related experience in automotive service management

Job description

VIP Automotive in Rockland, ME seeks a Service Manager II to support the Service Manager and lead a team in delivering exceptional customer experiences. You will ensure safety, schedule the team, and uphold VIP programs and standards.

This role involves developing staff, managing operations across all hours, enforcing ethics and compliance, and coordinating with management to meet performance goals. Two-year college or equivalent experience preferred; ASE certifications encouraged; valid