Senior Service Experience Lead, Embedded Payments

Visa; Atlanta (GA); Hybrid; USD 127,000 - 216,000; Full time

Job summary

Visa is seeking a Sr. Consultant, Service Experience in Atlanta to drive operational excellence and client engagement for Embedded Payments and Agentic Commerce.

You will collaborate with Product, Technology, Operations, and regional teams to support commercialization, implementation, and ongoing optimization of payments capabilities. Responsibilities include leading change management, release coordination, and cross-functional partnerships to deliver best-in-class service and to shape product

Qualifications

• Bachelor's degree required or equivalent experience.
• Advanced degree preferred for seniority.
• PhD may substitute for experience in some cases.

Responsibilities

• Assess and lead initiatives impacting clients and client-facing staff.
• Coordinate with Product and Technology for requirements and implementation.
• Advise internal teams on product functionality and training.
• Define scope and implementation strategies for complex client data services.
• Provide consulting to structure effective implementation approaches.
• Develop KPIs to track performance of Client Service Delivery.

Skills

Time management

Communication

MS Office

Technical consulting

API technologies

Digital payments

Web-based APIs

JSON/XML

Postman

Prioritization

Education

Bachelor Degree

Advanced Degree (Masters/MBA/JD/MD)

PhD

Tools

Jira

Splunk

TLC

TRA

Postman

Job description

Visa is seeking a Sr. Consultant, Service Experience in Atlanta to drive operational excellence and client engagement for Embedded Payments and Agentic Commerce.

You will collaborate with Product, Technology, Operations, and regional teams to support commercialization, implementation, and ongoing optimization of payments capabilities. Responsibilities include leading change management, release coordination, and cross-functional partnerships to deliver best-in-class service and to shape product