Senior Service Engineer, Battery Energy Storage – On‑Site SF

Redwood Materials Inc.; San Francisco (CA); On-site; USD 130,000 - 170,000; Full time

Job summary

Redwood Materials in San Francisco is seeking a Senior Service Engineer, Energy Storage, to resolve complex issues across deployed battery energy storage systems. The role serves as the technical escalation path for operations and maintenance, owning deep diagnostics and engineering‑driven corrective actions on site at 100 Hooper with occasional field travel.

You will translate field learnings into design improvements, develop service documentation, and support upskilling of the ops team.

Qualifications

• Bachelor's degree in Electrical or Mechanical Engineering or a related technical discipline
• 4+ years of experience supporting complex electromechanical or power electronics systems such as BESS, renewable energy, or industrial systems
• Experience working safely on high‑voltage AC and DC systems, including applicable electrical safety practices
• Working knowledge of BESS architecture, including batteries, inverters and power conversion, energy management, thermal management, and protection systems
• Experience working within a tiered support model between field operations, service engineering, and product engineering
• Ability to travel up to 25% of the time

Responsibilities

• Acts as the primary technical escalation point for the operations and maintenance organization for issues beyond standard operating procedures
• Defines handoff criteria, escalation thresholds, and response expectations between operations and maintenance and service engineering
• Owns investigation and resolution of complex electrical, controls, software, thermal, and system‑integration issues
• Translates field and operations and maintenance feedback into actionable requirements for product, systems, and research and development engineering teams
• Drives improvements in system serviceability, reliability, and maintainability in collaboration with design, manufacturing, and quality engineering
• Owns advanced service documentation, including troubleshooting guides, decision trees, and service bulletins
• Develops technical training materials and supports operations and maintenance team upskilling on new systems, upgrades, and known issues
• Drives the development of custom service tooling to support and improve field operations

Skills

Electrical Eng

Mechanical Eng

HV safety

BESS knowledge

Field service

Diagnostics

Education

Bachelor's degree in Electrical or Mechanical Engineering or related technical discipline

Job description

Redwood Materials in San Francisco is seeking a Senior Service Engineer, Energy Storage, to resolve complex issues across deployed battery energy storage systems. The role serves as the technical escalation path for operations and maintenance, owning deep diagnostics and engineering‑driven corrective actions on site at 100 Hooper with occasional field travel.

You will translate field learnings into design improvements, develop service documentation, and support upskilling of the ops team.