Service Engineer, Energy Storage San Francisco, California, United States

Redwood Materials, Inc.; San Francisco (CA); On-site; USD 150,000 - 207,000; Full time

Job summary

A sustainability-focused energy firm in California is seeking a Service Engineer to join its new engineering team. This role involves resolving complex technical issues in Battery Energy Storage Systems (BESS) and supporting operations with preventative maintenance and troubleshooting. The ideal candidate has over 7 years of experience and a background in electrical engineering. The position offers competitive compensation with a salary range of $150,000 - $207,000 and opportunities for growth within the company.

Qualifications

• 7+ years of experience in supporting complex systems, especially in BESS.
• Deep understanding of batteries, inverters, and thermal management systems.
• Ability to translate operational issues into engineering solutions.

Responsibilities

• Act as the primary technical escalation point for complex issues.
• Lead and mentor a team providing tier-2 and tier-3 technical support.
• Drive improvements in system serviceability and reliability.

Skills

Complex electromechanical support

Power electronics systems

BESS system architecture

Sustainability passion

Education

Bachelor’s degree in Electrical Engineering or related

Job description

Overview

About Redwood Materials

Redwood Materials is localizing a global battery supply chain that seamlessly integrates recovery, reuse, and recycling—keeping critical minerals in circulation and driving the energy transition. Founded in 2017, we’re delivering low-cost and large-scale energy storage and producing battery materials in the U.S. for the first time, all from batteries we already have.

Position: Service Engineer, Energy Storage

Position Summary

Redwood Materials is currently searching for a Service Engineer to join as an early member of a new engineering team working on our Battery Energy Storage System product line. You will be responsible for resolving complex technical issues across deployed Battery Energy Storage Systems (BESS). This role supports an Operations and Maintenance (O&M) organization that performs routine monitoring, preventive maintenance, and first-line troubleshooting. Service Engineering serves as the technical escalation path for O&M, owning deep diagnostics, system-level failure analysis, and engineering-driven corrective actions.

The Service Engineer ensures safe, reliable, and high-performing asset operation by bridging field operations and engineering, translating operational issues into engineering solutions, and feeding field learnings back into product and system design. This role has the potential of growing into leadership as the team grows.

The ideal candidate is highly self-driven, adaptable to a startup environment, and eager to take on both technical and leadership challenges. You’re a leader and a doer, excited about working in a dynamic, fast-paced setting, and want to shape the electrical engineering function within a new department at Redwood.

Responsibilities

• Act as the primary technical escalation point for the O&M organization for issues beyond standard operating procedures
• Define clear handoff criteria, escalation thresholds, and response expectations between O&M and Service Engineering
• Lead, mentor, and scale a team of Service Engineers providing tier-2 and tier-3 technical support
• Own investigation and resolution of complex electrical, controls, software, thermal, and system-integration issues
• Translate field and O&M feedback into actionable requirements for Product, Systems, and R&D Engineering teams
• Drive improvements in system serviceability, reliability, and maintainability through design and process changes
• Own advanced service documentation including troubleshooting guides, decision trees, and service bulletins
• Develop technical training materials and support O&M team upskilling on new systems, upgrades, and known issues

Qualifications

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related technical discipline
• 7+ years of experience supporting complex electromechanical or power electronics systems (BESS, renewable energy, industrial systems)
• Deep understanding of BESS system architecture, including batteries, PCS/inverters, EMS, thermal management, and protection systems
• A passion for sustainability and making the world a better place!

Physical Requirements

• Ability to perform essential job functions safely and successfully with adherence to applicable standards
• Ability to maintain regular, punctual attendance consistent with applicable standards

Working Conditions

• Environment, such as office or outdoors
• Ability to work in challenging conditions which may include exposure to noise, dust, chemicals, and temperature extremes, while protected by PPE, for extended periods
• Essential physical requirements, such as climbing, standing, stooping, or typing
• Occasional work weekends, nights, or on-call as a regular part of the job
• Travel requirements, up to 40%

Compensation

In accordance with California pay transparency laws, the salary range for this position is listed below. Actual compensation may vary based on a variety of factors, including experience, education, and skills.

$150,000 - $207,000 USD

The position is full-time. Compensation will be commensurate with experience.

Note

We collect personal information (PI) from you in connection with your application for employment with Redwood Materials, including the following categories of PI: identifiers, personal records, professional or employment information, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. If you have additional privacy-related questions, please contact us at [e-mail].