Senior Service Designer - Shape Scalable Customer Experiences

Catapult Solutions Group; Mountain View (CA); On-site; USD 88,166 - 95,054; Full time

Job summary

A leading design consultancy is seeking an experienced Service Designer to enhance customer-facing systems. This role involves leading design initiatives, creating prototypes, and collaborating across teams to drive service design impact. Candidates should have over 5 years of relevant experience and a Bachelor’s degree in a related field. Join a recognized Fortune 100 company to make a difference in service experiences.

Qualifications

• 5+ years of experience in service design, customer research, product design, or related fields.
• Proven ability to apply design thinking and human-centered design to complex challenges.
• Experience leading end-to-end engagements, from research to alignment to delivery.

Responsibilities

• Lead the scoping, planning, and execution of service design initiatives.
• Create experience maps, service blueprints, and prototypes.
• Communicate design outcomes across teams to drive alignment.

Skills

Service design

Customer research

Design thinking

Human-centered design

Facilitation

Excellent communication

Proficiency in Figma

Proficiency in Miro

Proficiency in Mural

Proficiency in FigJam

Education

Bachelor’s degree in Design, HCI, or related discipline

Tools

Figma

Miro

Mural

FigJam

Job description

A leading design consultancy is seeking an experienced Service Designer to enhance customer-facing systems. This role involves leading design initiatives, creating prototypes, and collaborating across teams to drive service design impact. Candidates should have over 5 years of relevant experience and a Bachelor’s degree in a related field. Join a recognized Fortune 100 company to make a difference in service experiences.