Service Designer

Catapult Solutions Group; Mountain View (CA); On-site; USD 88,166 - 95,054; Full time

Job summary

A leading design consultancy is seeking an experienced Service Designer to enhance customer-facing systems. This role involves leading design initiatives, creating prototypes, and collaborating across teams to drive service design impact. Candidates should have over 5 years of relevant experience and a Bachelor’s degree in a related field. Join a recognized Fortune 100 company to make a difference in service experiences.

Qualifications

• 5+ years of experience in service design, customer research, product design, or related fields.
• Proven ability to apply design thinking and human-centered design to complex challenges.
• Experience leading end-to-end engagements, from research to alignment to delivery.

Responsibilities

• Lead the scoping, planning, and execution of service design initiatives.
• Create experience maps, service blueprints, and prototypes.
• Communicate design outcomes across teams to drive alignment.

Skills

Service design

Customer research

Design thinking

Human-centered design

Facilitation

Excellent communication

Proficiency in Figma

Proficiency in Miro

Proficiency in Mural

Proficiency in FigJam

Education

Bachelor’s degree in Design, HCI, or related discipline

Tools

Figma

Miro

Mural

FigJam

Job description

Overview

This role focuses on enhancing service experiences across customer-facing systems. You’ll collaborate with product, design, and operations partners to improve how services are delivered and experienced—ensuring every touchpoint across the user journey feels cohesive, intentional, and impactful. This position is with Catapult Solutions Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range: $64.00/hr - $69.00/hr. This range is provided by Catapult Solutions Group. Directly message the job poster from Catapult Solutions Group. We’re looking for a seasoned Service Designer to join a forward-thinking, cross-functional design team at a company recognized among the Fortune 100 Best Companies to Work For.

If you’re passionate about shaping how service design influences strategy and customer experience at scale, this is a chance to do meaningful, visible work.

What You’ll Do

• Lead the scoping, planning, and execution of service design initiatives that align with strategic goals
• Create experience maps, service blueprints, ecosystem diagrams, and prototypes that bring clarity to complex systems
• Communicate design outcomes across teams to drive alignment and shared understanding
• Identify recurring patterns and behaviors to develop scalable, reusable solutions
• Apply systems thinking to connect near-term design work with long-term business outcomes
• Build strong partnerships across design, research, analytics, operations, and product
• Champion service design methodologies and evolve practices for greater impact

What You’ll Bring

• 5+ years of experience in service design, customer research, product design, or related fields
• Bachelor’s degree in Design, HCI, or related discipline (or equivalent experience)
• Proven ability to apply design thinking and human-centered design to complex challenges
• Experience leading end-to-end engagements, from research to alignment to delivery
• Strong facilitation skills with diverse stakeholder groups
• Excellent communication—visual, verbal, and written
• Proficiency in tools like Figma, Miro, Mural, or FigJam
• Organized, adaptable, and comfortable working across multiple initiatives in a fast-paced environment

Preferred

• Understanding of software development workflows and project management methods
• Experience designing for business or workforce solutions in mid-market or enterprise settings
• Familiarity with AI tools or prompt-based workflows to enhance design processes

Why this role matters

You’ll be part of shaping how service design is embedded across products and customer support initiatives—driving real change in how people experience a world-class brand.