Service Designer

TDA; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Senior Service Designer role with a Fortune 100 client to shape and optimise complex servicing journeys. You’ll lead end-to-end service design efforts, translate requirements into intuitive experiences, and collaborate across stakeholders to align on outcomes.

5+ years in service design and journey mapping, strong storytelling, and advanced Figma/Miro skills are essential. This is a high-impact, client-facing role based in the United States.

Qualifications

• 5+ years expertise in service design, journey mapping and user-centred design.
• Experience turning complex systems and requirements into intuitive, impactful solutions.
• Strong collaboration and storytelling skills to bring stakeholders along on the journey.
• Advanced Figma and Miro skills, with experience working with design systems.

Skills

Service design

Journey mapping

User-centred design

Design systems

Stakeholder storytelling

Tools

Figma

Miro

Job description

Are you passionate about simplifying complexity and creating better end-to-end user experiences as a Service Designer?

Our client, a well-loved brand and a Fortune 100 organisation arelooking for a Senior Service Designer to help shape and optimise complex servicing journeys.

What you’ll bring:

• 5+ years expertise in service design, journey mapping and user-centred design.
• Experience turning complex systems and requirements into intuitive, impactful solutions.
• Strong collaboration and storytelling skills to bring stakeholders along on the journey.
• Advanced Figma and Miro skills, with experience working with design systems.

Ideally, you’ll bring 5-8 years’ experience, including experience in regulated complex environments.