Senior Service Designer — Lead End-to-End Transformation

H&R Block; Missouri; Hybrid; USD 89,800 - 134,700; Full time

Benefits offered by this job

Competitive compensation

Health and wellness benefits

Retirement savings plan

Job summary

A leading tax and financial services firm is seeking a Senior Service Designer to lead service design projects. In this role, you'll collaborate with product, design, and operations teams to create meaningful client experiences. The ideal candidate will have over 8 years of experience in service design, strong communication skills, and proficiency in design tools. This role offers competitive compensation and benefits, and a preference for candidates based in Kansas City.

Qualifications

• 8+ years of professional experience leading service design or experience strategy initiatives.
• Proven ability to influence and align senior stakeholders.
• Deep expertise in human-centered design and journey mapping.

Responsibilities

• Lead multiple high-impact service design initiatives end-to-end.
• Partner strategically with senior leaders to shape problem definitions.
• Plan and conduct complex research to uncover customer motivations.

Skills

Human-centered design

Journey mapping

Facilitation

Service blueprints

Collaboration skills

Visual communication

Education

Relevant bachelor’s degree from a 4-year college or university

Tools

Miro

FigJam

Figma

Job description

A leading tax and financial services firm is seeking a Senior Service Designer to lead service design projects. In this role, you'll collaborate with product, design, and operations teams to create meaningful client experiences. The ideal candidate will have over 8 years of experience in service design, strong communication skills, and proficiency in design tools. This role offers competitive compensation and benefits, and a preference for candidates based in Kansas City.