Federal Service Designer: Design Intelligence & Discovery

Steampunk, Inc.; McLean (VA); Vor Ort; USD 85.000 - 150.000; Vollzeit

Zusammenfassung

Steampunk, Inc. seeks a Service Designer to guide federal clients through our Design Intelligence framework, leading discovery, research, and blueprint work supporting portfolio optimization, data governance, and identity modernization.

You will facilitate empathy interviews, map end-to-end journeys, and develop service blueprints with cross-functional teams to ensure user needs drive every recommendation and deliver high-quality outcomes.

Qualifikationen

• Ability to obtain and maintain a U.S. government security clearance
• Bachelor's degree in Human-Centered Design, Service Design, or related field
• 5+ years of service design or UX research experience, including service blueprinting and journey mapping
• Portfolio demonstrating design process, methods, and craft across past service design or UX research engagements
• Experience with affinity diagramming, card sorting, and persona development
• Experience running usability testing and prototyping cycles with real end users
• Experience working within an Agile delivery framework, integrating research and design activities into sprint cadences
• Proficiency with design and research tools such as Adobe Creative Suite, Mural, and Lucidchart
• Strong research synthesis and facilitation skills
• Excellent written communication and presentation skills
• Experience collaborating within a multidisciplinary delivery team, including data, identity/security, and change-management specialists

Aufgaben

• Conduct discovery and workshops to uncover pain points and opportunities
• Build frontstage/backstage service blueprints and roadmaps aligning user outcomes with systems and investments
• Map end-to-end data journeys through empathy interviews and shadowing
• Apply card sorting and persona development to shape metadata design
• Synthesize research into actionable insights shaping program strategy
• Run lo-fi/hi-fi prototyping and usability testing on governance artifacts and workflows
• Collaborate across a cross-functional Agile team to deliver high-quality artifacts

Kenntnisse

Service design

UX research

Portfolio

Affinity diagramming

Card sorting

Persona development

Usability testing

Prototyping

Agile delivery

Adobe Creative Suite

Mural

Lucidchart

Synthesis

Excellent communication

Ausbildung

Bachelor's degree in Human-Centered Design / Service Design or related field

Tools

Adobe Creative Suite

Mural

Lucidchart

Jobbeschreibung

Steampunk, Inc. seeks a Service Designer to guide federal clients through our Design Intelligence framework, leading discovery, research, and blueprint work supporting portfolio optimization, data governance, and identity modernization.

You will facilitate empathy interviews, map end-to-end journeys, and develop service blueprints with cross-functional teams to ensure user needs drive every recommendation and deliver high-quality outcomes.