Senior Service Designer: End-to-End, Human-Centered

PR Girl Manifesto; Charlotte (NC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k plan

Paid vacation

Sick days

Paid holidays

Job summary

Truist Financial Corporation in Charlotte is seeking a Service Designer to join our in-office team. You will work with partners across product, tech, operations, and business to design holistic journeys and actionable improvements.

The role emphasizes human-centered methods, journey mapping, blueprinting, and prototyping to deliver user-friendly financial experiences. A Bachelor's degree and 0–5 years of related experience are expected, with strong communication and teamwork skills.

Qualifications

• Bachelor's degree in Service Design, Design Management, Strategic Design, Integrated Design or Transdisciplinary Design.
• 0–5 years of experience in Service Design or related roles (portfolio included).
• Proven ability to analyze complex journeys, services or systems and uncover actionable insights.
• Proficiency in journey mapping, blueprinting, co-creation, and concept development.
• Experience applying qualitative research and collaborating with quantitative analysts.
• Strong communication skills for narrative and visual storytelling.
• Familiarity with Miro, Figma; experience in regulated organizations preferred.
• English language fluency.

Responsibilities

• Analyze client and teammate experiences to identify pain points and opportunities across journeys, services, and systems.
• Lead end-to-end service design work on complex projects - planning research, synthesizing findings, mapping current states and proposing future-state concepts.
• Apply service design methods (e.g., journey mapping, blueprinting, service prototyping) to bring clarity and structure.
• Facilitate cross-functional collaboration with product, tech, operations, and business stakeholders to co-create improvements.
• Translate insights into actionable recommendations, framing opportunities for prioritization and development.
• Support alignment and storytelling with visual artifacts and presentations.
• Contribute to the practice by sharing tools, methods, and learnings with peers and evolving team rituals.
• Coach junior designers on service design tools and approaches.

Skills

Journey mapping

Blueprinting

Co-creation

Concept development

English fluency

Education

Bachelor's degree in Service Design, Design Management, Strategic Design, Integrated Design or Transdisciplinary Design

Master's degree in Service Design

Tools

Miro

Figma

Job description

Truist Financial Corporation in Charlotte is seeking a Service Designer to join our in-office team. You will work with partners across product, tech, operations, and business to design holistic journeys and actionable improvements.

The role emphasizes human-centered methods, journey mapping, blueprinting, and prototyping to deliver user-friendly financial experiences. A Bachelor's degree and 0–5 years of related experience are expected, with strong communication and teamwork skills.