Senior Service Designer: End-to-End Experience Design

Service Design Jobs; United States; On-site; USD 85,000 - 125,000; Full time

Job summary

Truist seeks a Service Designer to join our in-office Service Design team, transforming client and teammate experiences through human-centered design, behavioral insights, and data-driven methods. You will work with business partners to map holistic journeys across products, platforms, and touchpoints, ensuring feasibility by aligning people, processes, and technology.

You will identify opportunities, shape strategic recommendations, and communicate outcomes to diverse audiences, while

Qualifications

• Bachelor’s degree in Service Design, Design Management, Strategic Design, Integrated Design or Transdisciplinary Design.
• 0-5 years of experience in Service Design or related roles (may include academic education and internships).
• Proven ability to analyze complex journeys, services or systems and uncover actionable insights.
• Proficiency in journey mapping, blueprinting, co-creation, and concept development.
• Experience with qualitative research and collaboration with quantitative researchers or analysts.
• Ability to facilitate productive conversations with cross-functional teams and contribute to solution development.
• Strong communication skills with the ability to present findings through narrative and visual storytelling.
• Familiarity with tools such as Miro, Figma and other collaborative platforms.
• English language fluency

Responsibilities

• Analyze client and teammate experiences to identify pain points and opportunities across journeys, services, and systems.
• Lead end-to-end service design work on complex projects—planning research, synthesizing findings, mapping current states and proposing future-state concepts.
• Apply service design practices (journey mapping, blueprinting, service prototyping) to bring clarity to ambiguous problem spaces.
• Facilitate cross-functional collaboration with product, tech, operations, and business stakeholders to co-create improvements.
• Translate insights into actionable recommendations to support prioritization and development.
• Support alignment and storytelling using visual artifacts and presentations for diverse audiences.
• Contribute to the practice by sharing tools, methods, and learnings with peers and evolving team rituals.
• Coach junior designers on service design tools and approaches within project contexts.

Skills

Service design

Journey mapping

Blueprinting

Co-creation

Qualitative research

Cross-functional facilitation

Communication skills

Education

Bachelor’s degree in Service Design

Master’s degree in Service Design

Tools

Miro

Figma

Job description

Truist seeks a Service Designer to join our in-office Service Design team, transforming client and teammate experiences through human-centered design, behavioral insights, and data-driven methods. You will work with business partners to map holistic journeys across products, platforms, and touchpoints, ensuring feasibility by aligning people, processes, and technology.

You will identify opportunities, shape strategic recommendations, and communicate outcomes to diverse audiences, while