Senior Service Designer: Journeys, Blueprinting & Strategy

TalentAlly; Charlotte (NC); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k plan

Vacation days

Sick days

Paid holidays

Job summary

Truist Financial Corporation is seeking a Service Designer to lead end-to-end service design efforts, collaborating with product, tech, and business teams to map journeys, identify opportunities, and translate insights into actionable recommendations. The role emphasizes human-centered design within a large, regulated organization and requires strong storytelling and visual communication skills.

The position operates on a 5-days-a-week in-office schedule in the United States, with a focus on

Qualifications

• Bachelor's degree in Service Design, Design Management, Strategic Design, Integrated Design or Transdisciplinary Design

Responsibilities

• Analyze client and teammate experiences to identify pain points, gaps and opportunities for improvement across journeys, services, and systems.
• Lead end-to-end service design work on complex projects - planning research, synthesizing findings, mapping current states and proposing future-state concepts.
• Apply service design methods (e.g., journey mapping, blueprinting, service prototyping) to bring clarity and structure to ambiguous problem spaces.
• Facilitate cross-functional collaboration with product, tech, operations, and business stakeholders to co-create human-centered service improvements.
• Translate insights into actionable recommendations, framing opportunities in a way that supports prioritization and future development.
• Support alignment and storytelling, using visual artifacts and presentations to communicate ideas, systems and outcomes to a range of audiences.
• Contribute to the practice by sharing tools, methods, and learnings with peers and evolving team rituals and standards.
• Coach junior designers on service design tools and approaches within the context of projects.

Skills

Journey mapping

Blueprinting

Co-creation

Concept development

Qualitative research

Cross-functional collaboration

Communication

Miro

Figma

English fluency

Education

Bachelor's degree in Service Design, Design Management, Strategic Design, Integrated Design or Transdisciplinary Design

Master's degree in Service Design and/or related fields

Tools

Miro

Figma

Job description

Truist Financial Corporation is seeking a Service Designer to lead end-to-end service design efforts, collaborating with product, tech, and business teams to map journeys, identify opportunities, and translate insights into actionable recommendations. The role emphasizes human-centered design within a large, regulated organization and requires strong storytelling and visual communication skills.

The position operates on a 5-days-a-week in-office schedule in the United States, with a focus on