Senior Service Designer: Elevate User Journeys & Stakeholders
Grid Dynamics
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Benefits offered by this job
Job summary
Grid Dynamics, a leading technology services provider, is seeking a Senior Service Designer to place users at the heart of the solution. You will create journey maps and service blueprints, lead design efforts, and elevate standards within engineering workflows.
You will collaborate with stakeholders, run workshops, conduct user research, and translate complex business needs into elegant, user-centered designs, while staying current with trends in financial services.
Qualifications
- Experience driving business outcomes through innovative design with cross-functional teams.
- Ability to translate complex requirements into journey maps and service blueprints.
- Strong Figma experience for clickable prototypes and workshops.
Responsibilities
- Create journey maps and service blueprints centered on user needs.
- Lead design workshops with stakeholders to translate business requirements.
- Conduct user research and usability testing to validate designs.
- Present concepts and feedback to stakeholders at all levels.
- Stay updated on service design trends in financial services.
- Introduce innovative solutions to drive growth and user satisfaction.
Skills
Education
Tools
Job description
Grid Dynamics, a leading technology services provider, is seeking a Senior Service Designer to place users at the heart of the solution. You will create journey maps and service blueprints, lead design efforts, and elevate standards within engineering workflows.
You will collaborate with stakeholders, run workshops, conduct user research, and translate complex business needs into elegant, user-centered designs, while staying current with trends in financial services.
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