Senior CX Engineer — Elevate Digital Journeys & Integrations

Torsap Thai Kitchen; Modesto (CA); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Competitive compensation

Health & Wellness insurance

Paid time off

401(k) retirement plan with matching

Professional growth stipends

Job summary

Woods Bagot is seeking a Senior Customer Experience (CX) Engineer to bridge software engineering, product design, and customer success. You will design end-to-end digital touchpoints, build self-service features, and optimize the user journey based on real-time data.

You will collaborate with product managers, UX designers, and technical teams to identify pain points, architect automation, and measure CX metrics while driving reliability and performance across web and mobile platforms.

Qualifications

• Experience with full-stack web technologies and APIs.
• Experience implementing CX analytics, CDP, and CRM platforms.
• Proficiency in querying user data with SQL and deriving insights.
• Strong technical communication translating complex issues for business users.
• Ability to design scalable frontend and backend systems with accessibility in mind.

Responsibilities

• CX Architecture & Development: Design, build, and deploy customer-facing platform features and automated service workflows across web and mobile channels.
• Customer Journey Optimization: Analyze journeys and telemetry to address usability issues and improve performance.
• Integrations & APIs: Develop integrations with CRM and feedback platforms (Zendesk, Salesforce, Segment).
• Cross-Functional Leadership: Partner with Product, Marketing, and Support to track CX metrics and SLAs.
• Continuous Improvement: Conduct root-cause analyses and optimize platform reliability and response times.

Skills

JavaScript/TypeScript

React/Vue

Node.js

REST/GraphQL APIs

SQL

Tools

Segment

Mixpanel

Salesforce

Zendesk

Job description

Woods Bagot is seeking a Senior Customer Experience (CX) Engineer to bridge software engineering, product design, and customer success. You will design end-to-end digital touchpoints, build self-service features, and optimize the user journey based on real-time data.

You will collaborate with product managers, UX designers, and technical teams to identify pain points, architect automation, and measure CX metrics while driving reliability and performance across web and mobile platforms.