Principal Service Designer — End-to-End CX & Journeys

Synergis; Atlanta (GA); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401k

Commuter benefits

Job summary

Synergis is seeking a Staff or Principal Service Designer to shape end-to-end customer experiences. You’ll map journeys across products and touchpoints, uncover friction, and translate insights into actionable recommendations.

The role spans across UX Research, Product, Design, and Engineering in a collaborative, cross-functional setting. The position emphasizes strategic thinking with hands-on service design, senior level influence, and the ability to operate across multiple journeys to drive

Qualifications

• Significant service design and CX experience across end-to-end journeys.
• Strong ability to map customer journeys and create blueprints.
• Experience synthesizing qualitative and quantitative insights.

Responsibilities

• Lead service design and CX initiatives for end-to-end journeys.
• Develop journey maps, service blueprints, and experience frameworks.
• Identify pain points and opportunities across the customer journey.
• Create moments of delight and differentiated experiences for customers.
• Synthesize insights into clear opportunities and recommendations.
• Facilitate workshops to align cross-functional teams around customer needs.
• Collaborate with UX Research, Product, Design, Engineering and business teams.
• Communicate complex journeys clearly to drive organizational action.

Skills

Service Design

Customer Experience

Journey Management

UX Research

Product Design

Stakeholder Management

Facilitation

Job description

Synergis is seeking a Staff or Principal Service Designer to shape end-to-end customer experiences. You’ll map journeys across products and touchpoints, uncover friction, and translate insights into actionable recommendations.

The role spans across UX Research, Product, Design, and Engineering in a collaborative, cross-functional setting. The position emphasizes strategic thinking with hands-on service design, senior level influence, and the ability to operate across multiple journeys to drive