Senior Service Delivery Manager - Hybrid NYC

Saragossa; New York (NY); Hybrid; USD 120,000 - 190,000; Full time

Job summary

Saragossa is seeking a senior Service Delivery professional in New York City on a hybrid basis. You will manage service delivery for a client base including Hedge Funds, Private Equity, and Wealth/Asset Managers, ensuring exceptional experiences at every touchpoint.

This role shapes strategy, scales delivery, and acts as a senior leader within a fast-growing arm of the business. Day-to-day work spans Microsoft 365, Intune, Entra, Azure, AWS, core infrastructure, networking, and security.

Qualifications

• Background in IT support with ITIL experience.
• Experience at MSPs, tech consultancies, or services firms.
• Experience with finance clients and fast-paced environments.

Responsibilities

• Define and scale the service delivery function.
• Shape strategy for a growing arm of the business.
• Maintain exceptional client experience across touchpoints.
• Collaborate with CTOs and cross-functional teams.

Skills

ITIL knowledge

Stakeholder management

Service delivery

Client relations

Tools

Microsoft 365

Intune

Entra

Azure

AWS

Job description

Saragossa is seeking a senior Service Delivery professional in New York City on a hybrid basis. You will manage service delivery for a client base including Hedge Funds, Private Equity, and Wealth/Asset Managers, ensuring exceptional experiences at every touchpoint.

This role shapes strategy, scales delivery, and acts as a senior leader within a fast-growing arm of the business. Day-to-day work spans Microsoft 365, Intune, Entra, Azure, AWS, core infrastructure, networking, and security.