Senior Service Delivery Manager – Enterprise Hosting

General Dynamics IT; United States; On-site; USD 110,000 - 160,000; Full time

Job summary

General Dynamics IT seeks a Service Delivery Manager to lead enterprise hosting operations in support of the Department of Veterans Affairs (VA) across Austin, TX. You will own the hosting service-line interface, coordinate across engineering, cybersecurity, and data-center teams, and ensure uptime, performance, and compliance with governing standards.

You will supervise service delivery metrics, risk management, and stakeholder communications while driving continuous improvement in hosting

Qualifications

• Bachelor's degree or equivalent and 5+ years of related experience.
• Experience leading operations, service delivery, hosting environments, infrastructure service lines, or enterprise IT operations.
• Demonstrated expertise in project management, operational governance, service-line leadership, or enterprise hosting delivery.
• Strong understanding of ITSM, enterprise change control, incident management, and federal IT operational processes.

Responsibilities

• Serve as the primary operational leader for the hosting service line, ensuring reliable, efficient, and resilient delivery of hosting services across VA platforms.
• Own and manage the service-line interface model, driving coordination among hosting teams, engineering groups, cybersecurity partners, data center operations, and VA stakeholders.

Skills

KPI

Operational Reporting

Planning

Taking Initiative

Education

Bachelor's degree or equivalent

Tools

On-premise servers

Virtual machines

Storage

Database platforms

Cloud hosting environments

Data center operations

Job description

General Dynamics IT seeks a Service Delivery Manager to lead enterprise hosting operations in support of the Department of Veterans Affairs (VA) across Austin, TX. You will own the hosting service-line interface, coordinate across engineering, cybersecurity, and data-center teams, and ensure uptime, performance, and compliance with governing standards.

You will supervise service delivery metrics, risk management, and stakeholder communications while driving continuous improvement in hosting