Senior Service Delivery Manager – 24/7 Client Support

Wipro; Atlanta (GA); On-site; USD 55,000 - 58,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Paid time off

Disability insurance

Job summary

Wipro is seeking a technical service professional to support AT&T and achieve a reliable customer service experience. You will receive and process reports via BMP, AOTS and WFA/C, diagnose and troubleshoot issues, and restore services with collaboration across teams.

The role requires experience in ticketing, strong communication, and a commitment to 24x7 coverage for incident resolution and customer satisfaction. This position offers exposure to complex environments and enterprise customers.

Qualifications

• 3–5 years of experience in a technical support or service management role.
• Strong written and verbal communication skills.
• Ability to work 24x7 support and coordinate with multiple teams.
• Experience with ticketing systems and customer crisis handling.

Responsibilities

• Receive and process client reports via maintenance ticketing systems (BMP, AOTS, WFA/C).
• Diagnose issues, troubleshoot, and restore service in collaboration with others.
• Communicate status across organizations and maintain ticket/work request records.
• Participate in crisis management to resolve customer issues with expedient action.

Skills

Order Management (Comms)

Tools

MS Office

Excel

Database tools

Job description

Wipro is seeking a technical service professional to support AT&T and achieve a reliable customer service experience. You will receive and process reports via BMP, AOTS and WFA/C, diagnose and troubleshoot issues, and restore services with collaboration across teams.

The role requires experience in ticketing, strong communication, and a commitment to 24x7 coverage for incident resolution and customer satisfaction. This position offers exposure to complex environments and enterprise customers.