Technical Support & Customer Experience Lead

Wipro Technologies; New York (NY); On-site; USD 45,000 - 121,000; Full time

Benefits offered by this job

Full range of medical and dental

Disability insurance

Paid time off

Other paid and unpaid leave options

Job summary

Wipro Limited is seeking a customer-focused help desk specialist to provide effective technical support and resolve client issues. You will manage inquiries via phone and email, document details, and escalate when needed to meet SLAs.

This role emphasizes delivering high-quality service and maintaining knowledge bases for faster resolutions. Mandatory Skills include Business analysis and Insights/Analytics with 3-5 years of experience.

Qualifications

• 3–5 years of experience in business analysis
• Strong insights and analytics capabilities
• Experience in helping clients and resolving issues

Responsibilities

• Handle incoming help requests from clients via telephone and/or emails in a courteous manner
• Document all pertinent end user information including name, department and issue details
• Resolve client queries and resolve issues within defined SLAs; escalate when necessary

Skills

Business analysis

Insights/Analytics

Job description

Wipro Limited is seeking a customer-focused help desk specialist to provide effective technical support and resolve client issues. You will manage inquiries via phone and email, document details, and escalate when needed to meet SLAs.

This role emphasizes delivering high-quality service and maintaining knowledge bases for faster resolutions. Mandatory Skills include Business analysis and Insights/Analytics with 3-5 years of experience.