24/7 Service Manager – Incident & Delivery

Wipro Technologies; Atlanta (NY); On-site; USD 55,000 - 58,000; Full time

Benefits offered by this job

Medical and dental benefits

Disability insurance

Paid time off

Job summary

Wipro Limited in the United States is seeking a Service Manager to coordinate across multiple technical groups and ensure business services stay available to end users.

The role supports AT&T's strategic customers, manages incident handling, ticketing, diagnostics, and restoration, and requires 3–5 years of experience. Expected pay ranges from $40 to $42 per hour with standard benefits including medical, dental, disability insurance, and paid time off.

Qualifications

• Mandatory Skills: Order Management (Comms).

Responsibilities

• Receiving and processing client reports via maintenance ticketing systems (BMP, AOTS, WFA/C).
• Diagnosing and troubleshooting issues and restoring service independently or with a team.
• Communicating status across organizations and handling tickets and work requests.

Skills

Order Management

Job description

Wipro Limited in the United States is seeking a Service Manager to coordinate across multiple technical groups and ensure business services stay available to end users.

The role supports AT&T's strategic customers, manages incident handling, ticketing, diagnostics, and restoration, and requires 3–5 years of experience. Expected pay ranges from $40 to $42 per hour with standard benefits including medical, dental, disability insurance, and paid time off.