Senior Service Delivery Consultant

Aqueduct Technologies, Inc.; Canton (MA); On-site; USD 120,000 - 180,000; Full time

Job summary

Aqueduct Technologies, Inc. is seeking a Senior Service Delivery Consultant to own the design, deployment, assessment, and troubleshooting of complex customer environments as part of the Professional Services team.

You will lead multiple concurrent projects, mentor junior engineers, and serve as the primary escalation point while upholding Aqueduct's standards and customer-focused outcomes.

Qualifications

• Experience delivering complex, multi-product solutions.
• Strong customer-facing communication and mentoring skills.
• Ability to manage multiple projects and stakeholder expectations.

Responsibilities

• Lead technical delivery: design, deploy, assess and support complex, multi-product solutions independently.
• Act as escalation point: first escalation for technical issues during project delivery.
• Mentor & Coach: guide junior consultants and delivery engineers, sharing best practices.
• Ensure Quality: deliver projects to Aqueduct’s standards for design, implementation, and documentation.
• Customer Advisory: build trust with customers through knowledge and clear, outcome-focused communication.
• Team Contribution.

Job description

The Senior Service Delivery Consultant is a hands-on, customer-facing technical engineering role within our Professional Services team. In this role, you’ll own the design, deployment, assessment, and troubleshooting of complex customer environments, independently leading multiple simultaneous projects while acting as a mentor and first-line escalation point for other engineers.

As a Senior Consultant, you are responsible for building customer trust and demonstrating outcome-oriented thinking to drive consistent and creative solution delivery that connects our portfolio to real-world customer challenges.

The Senior Service Delivery Consultant is a hands-on, customer-facing technical engineering role within our Professional Services team. In this role, you’ll own the design, deployment, assessment, and troubleshooting of complex customer environments, independently leading multiple simultaneous projects while acting as a mentor and first-line escalation point for other engineers.

Core Responsibilities:

• Lead Technical Delivery: Design, deploy, assess, and support complex, multi-product solutions independently.
• Act as Escalation Point: Serve as the first escalation for technical issues that arise during project delivery.
• Mentor & Coach: Guide junior consultants and delivery engineers, sharing best practices, troubleshooting approaches, and knowledge transfer.
• Ensure Quality: Deliver projects to Aqueduct’s standards for design, implementation, and documentation in alignment with customer expectations and statements of work.
• Customer Advisory: Build trust with customers by demonstrating deep knowledge, clear communication, and an outcome-focused mindset.
• Team Contribution